Catastrophic customer service
Catastrophic customer service Uncomfortable beds with a very strong smell Customer service did not even try to find a solution with us Don t buy a bed there
Neils
N/A
super disappointing
super disappointing I bought a bed from Jensen expecting it last for 10 years with an expectation of replacing the topper after 5 Instead we had issues quite quickly The bed has never been comfortable and within a few months it bowed in the middle The retailer refused to do anything and Jensen refused to intervene Now within 5 years we are sending the bed to the dump - The bed before an IKEA one that cost 10 as much lasted much longer So do not believe the guarantee promises They will not resolve any issues and you do not get what you pay for
Adam
N/A
Worst company ever
Worst company everNot able to check prices they are not able to inform me the prices When looking online several dealers have sales and what not not able to tell if they are scamming me or giving me a good offer Not able to check value or price on the beds
Anders Zetterstr m
N/A
Still going strong
I have an old Eden bed still the most comfy and slick bed I ve ever had
David William Stratford
N/A
Excellent product excellent staff at
Excellent product excellent staff at the Chelsea harbour outlet Our bed is superb
Naghmeh Ghaem Maghami
N/A
My love story
The first time we met in the retreat at blue lagoon It was love at the first sight Then back home I couldn t stop thinking of this bed Finally I had my own bed The first night was like sleeping on clouds Now going to bed is every night a pleasure No back pain No neck pain Thank you good people of Jensen bed for making this love story possible
Alan Potter
N/A
What a Bed Absolutely Awesome
I have a very damaged back from several accidents and operations Imagine my surprise when i travelled to Norway and my back suddenly improved over a few days Having researched why it became clear it was the bed A Jensen Bed no less On returning to the UK we contact them and their UK store in Chelsea They were brilliant answering my questions and refining which bed would be best We visited tested and confirmed the correct one Nothing was too much trouble and we went away excited waiting for our bed to arrive it was delivered by their delivery team from Ballards who were superb So far I can feel my back improving every night i sleep on the bed How I have been unable to sleep through the night for over 2 years Last night I went to sleep and woke up this morning What a relief What a bed Super comfortable different so it does take some getting used to but oh so good Thank you Jensen and your UK team
Laura Auckland
N/A
Quality product expert service
I needed to source an adjustable bed at very short notice After making enquries in different directions we were led to Jensen Beds Ordinarily they would make a bespoke setting for your bed they appreciated the short notice nature of our request and were able to provide a bed from stock It was expertly delivered and assembled within 48 hours From the sales team to the delivery team everyone was knowledgeable professional and helpful The quality of the product itself is excellent There are enough variations and accessories to suit all design decor The bed mechanism seems robust so far and looks to stand the test of time I am informed it also gives an excellent night s sleep which is clearly the key factor After sales service is also excellent We needed some additional split top sheets as two of the ones we ordered were of the wrong size There was absolutely no issue at all in changing them and the replacement sheets were delivered in person same day When investing in a bed like this Jensen s have set up confidence that there will be good aftersales care should we ever need it in the years ahead Who could ask for more from a company Highly recommened
robert johnson
N/A
Our 3rd Jensen bed
This is the third Jensen bed that we have purchased Both David and Fruga where most helpful when we visited the Design Centre Everything from deciding on which bed to delivery went without a problem 10 months on and we re still sleeping soundly zzzzzzI have no hesitation in recommending Jensen Beds 20 plus years of comfortable sleep I guess says it all
WAYNE ELLIS
N/A
Having weight trained and been sporting
Having weight trained and been sporting for most of my life I m now 63 and still a touring musician I ve become increasingly aware that consistent restful sleep is definitely one of the most powerful ways to support well-being With this in mind the seemingly simple act of buying a bed assumes way more importance than I d realised That s why companies such as Jensen employing exceptional representatives like David and Fruga are so vital as I ve discovered I have recently purchased my second Jensen bed and while it was a significant purchase I ve learned to view it as a long-term investment in both my comfort and health And I m pleased to say that I don t regret a penny of my spend David and Fruga went above and beyond to ensure my satisfaction offering not only extensive product knowledge but also remarkable patience courtesy and genuine care throughout the process For anyone in the market I highly recommend visiting David and Fruga at Jensen Beds in Chelsea Harbour before making a decision Their expertise and attention to customer care make a real difference
