V
Veda
3 5 5 don t recommend gold plated personalised items
I originally ordered a gold plated custom engraved dog tag pendant which arrived very scratched and the engraving was not straight and started to go cloudy the day after purchase - I now know that was because the plating was coming off and the plating has almost completely come off the jump ring about a week later as well worn daily taken off overnight and when showering CS were pretty good at sending a replacement which was better but still scratched engraving was still not straight I paid 24 for the original tag I bought a pair of earrings from them several months ago which had a loose clasp but this could be fixed though keeps coming loose again so overall the quality I had received from them so far was not particularly impressive Wanting to support an English company during this time I didn t want a refund nor another replacement as I don t like excessive waste They issued me with a gift voucher as a good will gesture to try and convince me to shop with them again Since then they ve had a technical issue which involved the data of myself and a few others I happened to catch this issue and contacted them three times as they didn t respond very quickly They shut down the website shortly after and offered me a discount code for the trouble It really sucks that I caught this given the previous issues I had already had with their service They didn t lose my custom however as I wanted to give them the benefit of the doubt in the above situations as I know the pandemic has caused extra stress to companies already My third order from them consisted of an engraved gold plated ring and a pair of silver anchor dangle earrings The ring had several flaws to the surface but as it has less surface area than the pendant it wasn t so noticeable They used laser engraving for this item and the engraving was a little smudged-looking upon arrival not entirely sure how this would happen however the smudged part rubbed off after an hour or so of wear and the engraving went from black to light grey The ring itself also is not completely straight around the edges however the engraving does seem to be straight I thoroughly checked the ring before I went to bed I wore it for around 6 hours and the plating had already come off in a few places This was just from general wear - it had no contact with other metals or anything abrasive I was simply sitting at my laptop studying had some snacks played a game online for a couple of hours with some friends I also took it off when washing my hands Perhaps it was already there upon arrival and I just didn t notice at the time I have now purchased a gold plated chain from them to see if it is mainly the gold plated engraved items that have the issue and to see how long a chain would last before the plating comes off given that it will have a pendant causing friction Overall their customer service is pretty good but item quality is debatable Their silver items look gorgeous and seem to generally be of better quality I would not recommend their engraved gold plated items both because the plating is very thin and they don t arrive in like-new condition Their gold plated jewellery is more like costume jewellery from my experience and won t stand up to daily wear but would be fine for occasional wear and is fairly well-priced for that purpose If you want gold for frequent wear it is probably best to fork out for solid gold rather than opt for plated or just settle for silver