Based on authentic user experiences
MiVang Xiong
6730 reviews
N/A
1 year ago
So Difficult to Deal With
My boyfriend ordered me a candle in December of 2021 and I still haven t gotten them yet I emailed them first but didn t hear anything for a week or so Then my boyfriend tells me he emailed them as well but never got a response When I finally called to ask about the candle they did the usually and asked for my shipping address Everything was correct except for the zip code I was told that the package was being shipped back to their warehouse remember this and that they just needed to receive it to process a refund or they can send it back to me with the correct address I asked to leave it as is so I can think and talk about it with my boyfriend over the weekend Monday comes along and I decided to call them again asking for a refund Cue the walkthrough address talk and options I can choose from Of courses I tell the representative I want a refund Then I proceeded to ask about the package itself UPSP says it s in route to be delivered on December 29 2021 but why was it saying it was being shipped to their warehouse instead Their answer Oh I just clicked on the link and yes it does say it s being delivered as of December 29 I m thinking Okay that s fine people make mistakes and forget to double check things Then ask for clarification about the address because my boyfriend said just copied and pasted the address I sent him I had already gone through my text messages to ensure i sent the right address right before calling JewerlyCandles com I am told that the shipping addresses are printed out electronically Again I just wanted clarification I was then told to called USPS to have them either redirect my package to me or their warehouse for a refund so that s just what I did I called USPS right afterwards but since it s a holiday there s no representatives I can speak with All in all I felt that rather JewerlyCandles helping me deal with my package issue I was just given information if I asked for it I didn t feel like they cared or empathize with me about the difficulties of dealing with the incorrect address on a package I was interrupted a few times before I could even ask if there were any other options rather than the two given ones I no longer want the candle because I don t want to be reminded of how difficult it was to deal with them I am to the point of just asking for a refund so they can deal with the package themselves since it will no longer be mines
Tee Willis
6730 reviews
N/A
1 year ago
They just stole 49 99 dollars from me
They just stole 49 99 dollars from me they so called delivered it to my house only to have it returned to them Then had the nerve to tell me it was delivered
Brittani Neely
6730 reviews
N/A
1 year ago
They steal your money
I was charged a huge amount for the candle 41 48 and then a second charged came through of 9 99 even though the original charge included shipping already Do not order from this company
Nancy
6730 reviews
N/A
1 year ago
I ordered the birthday candle for my
I ordered the birthday candle for my daughter with apple pie scent There was no smell at all My daughter waited patiently for the candle to burn She thought she got something good because the packet was bulky She only got a 2 bill I m disappointed because of the price they could have put 2 dollars bills in it
Toni Petetti
6730 reviews
N/A
1 year ago
I placed about 4 orders with this
I placed about 4 orders with this company and then stole lots of money off my charge card and never refunded me back yet I got the smallest about of money in a exspend bath both I got 2 50 from a bath bomb that was 30 Dollars They lie to you and don t treat you nice ether I m still waiting for my full refund I ordered this items last June and I m still waiting for my full refunds
Dominik Stanley
6730 reviews
N/A
1 year ago
Possible scam They never let you redeem voucher in your candle
Wife bought the cryptocandle Comes with a voucher to redeem actual cryptocurrency Sent out form to redeem weeks ago with no acknowledgement Followed up about a week ago and nothing Just sent out another email Will ask the wifey to do a chargeback next Cool concept and was going to get some for friends but I think this may be a scam
karen butler
6730 reviews
N/A
1 year ago
It really is zero rates I did the same
It really is zero rates I did the same thing I bought six of them and each one of them had two dollars in it That doesn t make sense for them to take all that money from people but that s all right like they say what goes around comes around What I mean about that company will go broke some day maybe not but it will
randi chismark
6730 reviews
N/A
1 year ago
Scam
Ordered 4 different ones I know it s says only a chance to win more than 2 but all of them only had a 2 bill and a 50 cent coin Scam And I didn t even have to melt them because the foil was right on top Don t waste your money
Mak
6730 reviews
N/A
1 year ago
i wont be ordering from this place
i wont be ordering from this place againi had bought my mom sister and myself a candle and in each and every one there is only a 2 bill and i had gotten the bahama mama fresh linen and the sugar cookie and they just smell like they are burning and it doesnt have any other smell to it i had ordered from here before 2 times and each time it was only a 2 in both of them and i wish i could get my money back but the refund policy isnt able to be used
James Newell
6730 reviews
N/A
1 year ago
No Way to Redeem Bitcoin Candles
They give an instruction sheet for the redemption of Bitcoin but the instructions do not match their website No response from the contact form I should not have to work this hard for customer service Fun idea but since they don t seem to honor the Bitcoin redemption it is really just a candle Just another scam
