Jollyroom Reviews

Jollyroom fi Pohjoismaiden suurin lastentarvikeliike netiss

jollyroom.fi
3.62
93 reviews
Great Rating
Based on 93 user experiences

Rated 3.62 out of 5 by 93 Happy Customers

45.2%
16.1%
11.8%
9.7%
17.2%
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AI Review Summary Based on 93 reviews

Customer experiences with Jollyroom are highly polarized, with many praising fast delivery, good prices, and product quality while others report severe issues with customer service and order fulfillment. Frequent positive feedback highlights consistently quick shipping and competitive pricing across baby and children's products. Many repeat customers express satisfaction with the easy ordering process and clear website navigation for Finnish users. However, a significant number of negative reviews cite extremely poor customer service responsiveness, with emails unanswered for days or weeks. Delivery problems are common, including orders not arriving, being sent to wrong addresses, or taking far longer than promised. Returns and warranty claims are described as a nightmare, with customers facing unresponsive support and complex procedures. Product quality complaints include defective items, missing parts, and misleading product images. Pricing inconsistencies, such as items being canceled due to 'pricing errors' or dropping in price shortly after purchase, have also frustrated customers. The website's lack of English and Swedish language support is a barrier for non-Finnish speakers. Overall, while Jollyroom offers value and speed when things go right, their after-sales support and logistics management are major pain points.

What customers love
  • Fast and reliable delivery is consistently praised by a majority of customers.
  • Products are frequently described as good quality, durable, and as expected.
  • Competitive pricing and good value for money are highlighted in many reviews.
  • The ordering process is straightforward, easy to navigate, and user-friendly.
  • Packaging is generally well-done, appropriate in size, and protects items during shipping.
Common concerns
  • Customer service is extremely poor, with slow or no responses to inquiries and complaints.
  • Delivery issues are common, including long delays, wrong addresses, and orders not arriving.
  • Returns, refunds, and warranty claims are difficult, often requiring repeated contact with no resolution.
  • Product defects, missing parts, and items not matching descriptions are frequent problems.
  • The website lacks English and Swedish language options, making it hard for non-Finnish speakers to use.

Last updated 1 month ago

S

Been waiting for my parcel for the past

Been waiting for my parcel for the past 13 days so has Posti It has not even made it to Finland I don t know about the real status of the parcel Today I wrote to the customer service about my inquiry because I will change address and I said if it cannot make it by the end of the week and changing where the parcel will arrive is not possible then I would ask for a cancellation I got an email saying they got my parcel and that the return was accepted That was an inquiry - not a DIRECT DEMAND I DID NOT RETURN ANYTHING OR ASK FOR A CANCELLATION YET It turns out I can ask for the change of the address or at least get it dropped off at a drop off point Why did the person who cancelled it go ahead and cancel it How is that a return Where were the apologies What did I wait for Am I to pay for this imaginary journey the parcel took How will I be paid back I cannot reply to the email so I will try calling to get answers BUT this is TOTAL WASTE OF TIME They are giving scammer vibes Go buy from elsewhere As it turns out they just have horrible operations when it comes to logistics Save your time and inner peace to yourself if you don t want to wait for a parcel for min 3 weeks and to try to get things right during the wait Still go buy from elsewhere
A

Very bad experience with jollyroom

Very bad experience with jollyroom customer service Ordered 2 products one was fine the other one I want to return but no return sticker Sent many messages but no response from customer care The main reason wont shop again from here is their no return policy and poor response The slide is too narrow for my 2 year old and he keeps on falling from the side also its bent from the center so he doesnt slide properly I wanted to buy a bigger one and return this one but no response at all from them
S

Wrong item was delivered compared to

Wrong item was delivered compared to the one I ordered Got refunded but caused some drawback Customer service was decent but overall experience was bad
S

Items on sale

Items on sale yes a good sale but nothing extreme They canceled order with message that it was a pricing error and raised the prices higher than they were even before the sale Scammers
P

The customer service is poor

Please read carefully the Return policy - palautuss nn t
P

Parcel not trackable and haven t arrived

The customer service is poor My emails are answered at least one week later and not completely The details about dimensions of the prams are not mentioned I have asked the handle height of a pram and 10 days later it was answered I bought a Beemoo pram package and the size of the wheels are not accurate The back wheels are too big
M

Because you people doesn t take

Ordered a tent and some wooden cake set the 20th of March and I received a confirmation on the parcel being sent 3 days later Now the parcel hasn t arrive yet and I have contacted customer service with all the information unfortunately without any response The parcel can t be tracked on posti fi and posti said to contact jollyroom
K

Not good quality

Because you people doesn t take warrenty claim seriously
M

Easy

Easy and fast delivery
S

Fees for returning items

The products arrived quickly and payment was easy however one of the items was clearly defective Bad design rather than an issue with the item Not Jollyrooms fault and the manufacturer told them that it was meant to be the way it was I E Terribly designed as to be basically unsafe That meant that we were not eligible for a refund under the manufacturer guarantee Returning the product under the return policy meant that we were deducted a fee for postage and packaging 79 Kr I am unhappy about the return policy charging for delivery and will not be using the website again as they do not truly hold their third parties accountable for bad products

About Jollyroom

Jollyroomilta kaikki tarvittava lapsiperheelle Lastenvaunut turvaistuimet vaatteet lelut lastentarvikkeet ja itiystuotteet edullisin hinnoin

United States

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