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16 days DELIVERY
The quality of the product is average
AI Review Summary
Based on 93 reviews
Customer experiences with Jollyroom are highly polarized, with many praising fast delivery, good prices, and product quality while others report severe issues with customer service and order fulfillment. Frequent positive feedback highlights consistently quick shipping and competitive pricing across baby and children's products. Many repeat customers express satisfaction with the easy ordering process and clear website navigation for Finnish users. However, a significant number of negative reviews cite extremely poor customer service responsiveness, with emails unanswered for days or weeks. Delivery problems are common, including orders not arriving, being sent to wrong addresses, or taking far longer than promised. Returns and warranty claims are described as a nightmare, with customers facing unresponsive support and complex procedures. Product quality complaints include defective items, missing parts, and misleading product images. Pricing inconsistencies, such as items being canceled due to 'pricing errors' or dropping in price shortly after purchase, have also frustrated customers. The website's lack of English and Swedish language support is a barrier for non-Finnish speakers. Overall, while Jollyroom offers value and speed when things go right, their after-sales support and logistics management are major pain points.
What customers love
- Fast and reliable delivery is consistently praised by a majority of customers.
- Products are frequently described as good quality, durable, and as expected.
- Competitive pricing and good value for money are highlighted in many reviews.
- The ordering process is straightforward, easy to navigate, and user-friendly.
- Packaging is generally well-done, appropriate in size, and protects items during shipping.
Common concerns
- Customer service is extremely poor, with slow or no responses to inquiries and complaints.
- Delivery issues are common, including long delays, wrong addresses, and orders not arriving.
- Returns, refunds, and warranty claims are difficult, often requiring repeated contact with no resolution.
- Product defects, missing parts, and items not matching descriptions are frequent problems.
- The website lacks English and Swedish language options, making it hard for non-Finnish speakers to use.
Last updated 1 month ago
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Andra Amelie
I still didn t get my order
Delivery is fast and everything is well packed I have no complaints about delivery One of the parcels did not have the required number of fasteners for the shelf There were defects in painting and fastening parts I might have returned the goods but on holidays I don t want to mess with it especially since the parcels are heavy and I don t want to carry them back to the post office once again
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Saba Ghafourisaleh
Very long delivery
Payed for the toy on 13 arrived on 28 Her surprise was ruined Yes she loved the little vanity mirror but seriously 16 days Absolutely ruined the surprise for my princess
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Svetlana
I paid extra for faster delivery
I paid extra for faster delivery yet it took 1 5 weeks until the delivery arrived
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Eskindir Solomon
Ship to EU
Since it s been a yr i have been ordering many big and small produts for my Childrens and i am very much satisfied with your produts and services
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Adejoke
Good
Better range of foothmuffs voksi easygrow etc And ofcourse a possability to ship EU
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Kix
Good BUT
Good please ship to EU
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Soniya Adhikari
Very good
All is good but could prepare orders a bit faster Especially if stuff is already stationed in Finland
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Jarppa
Good first impression
Nice service The ordered items were delivered in time
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Emily Tirkkonen
Good products
For first experience in the website it was very easy and fun to shop around and good variety to choose from But I couldn t know delivery date first hand I ordered it from Helsink