Joules Reviews

Great customer service

I had to write to say what fantastic customer service from joules Basingstoke Tania was helpful andefficient when dealing with my problem I received a garment which was creased in delivery She suggested I bring it into the shop where she steamed it for me Result is much better and a very happy customer

Great shopping experience

Love shopping at Joules excellent quality of merchandise wears washes well Ordering on line is easy I sometimes click collect from my local store which couldn t be easier order arrives in a timely manner Always worth keep checking website if an item you want is out of stock as it may come back in as has happened to me a couple of times which is pleasing

I bought the iconic yellow joules rain

I bought the iconic yellow joules rain coat years ago and as I am a dog walker in The Mendip Hills I often get caught in the rain This jacket has kept me dry despite my having to wash it often due to muddy paw prints It s awfully faded now and so I have bought a dark pink one for the coming winter Thankyou Joules for keeping me dry 0

I bought a lovely coat in store for my

I bought a lovely coat in store for my grandson Then a couple of days later I tried to buy him some trousers and masks for myself the money was pending to come out of my account the goods never arrived I rang and explained instead of the money going back to my account the same amount was now pending so double so I rang again eventually it was sorted but for a few days a worry I now have lost confidence to order on line

Excellent shop and service

I visited Joules shop in Kildare Village Ireland recently I can only say that I received excellent service and attention by a lovely lady called LAURA I felt as though I had a personal shopper She was so helpful informative and has a fabulous personality I was going on holidays the following week and she gave me great advice and care I ended up buying quite a lot thanks to Laura and her great recommendations I m now back from holidays and plan to visit Joules very soon and hopefully meet this lovely lady again Well done to all the staff in Joules Kildare Village Bernie

Joules great friends of Joules poor

Service in Joules is exceptional and I d highly recommend Quality is excellent and I m very happy with the products and service Service from friends of Joules is poor We returned a faulty item and Joules have not refunded the postage even though this is their legal duty They did refund the cost of the faulty item but we have been passed from perky peach and back again to Joules Joules sorted the issue eventually showing their customer service is excellent ad always Perky peach were very poor

Clare the star at Ashbourne shop

Clare at the Ashbourne shop single handedly elevated this review to a 5 star rating It would have been 1 star having received 2 odd coloured odd size wellies in my online order I only expected Clare to process my refund but out of the blue she called me later to inform me she had tracked down replacements was arranging for them to be transferred from a shop miles away She also arranged a gift card in recognition of the issues Many thanks again Clare you were outstanding

Excellent Service

I ordered the packable jacket to take on holiday but it didn t come in time so I contacted customer service and the young lady suggested I order another one to be delivered the next day she refunded postage for me and I returned the original one when I returned but the service I received was above and beyond I was very impressed thank you Actually never needed it but that s beside the point

I have ordered twice from Joules now

I have ordered twice from Joules now and each experience has been faultless From ordering online to communication and quick delivery Thankyou Hope to shop again with you soon