Kantan Reviews

Kantan for Engineers

kantan.co.uk
4.39
71 reviews
Great Rating
Based on 71 user experiences

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Rated 4.39 out of 5 by 71 Happy Customers

76.1%
8.5%
4.2%
1.4%
9.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 71 reviews

Kantan receives predominantly positive feedback for its simple and efficient online booking process, which customers find straightforward and user-friendly. Many reviewers praise the professionalism, politeness, and knowledge of the engineers, who often arrive on time and perform thorough work. The service is frequently described as offering great value for money with transparent pricing and no hidden costs. Communication is generally highlighted as good, with prompt confirmations, updates, and easy invoice and certificate handling. Overall satisfaction is high, with numerous customers stating they would recommend the company and use it again. However, a significant minority report severe issues with reliability, including multiple appointment cancellations or no-shows without adequate notice. Some customers experienced poor administrative coordination, leading to scheduling confusion and wasted time. Complaints also mention incomplete services, such as adjustments leaving systems malfunctioning or a lack of follow-up. Delivery of service is inconsistent, with some engineers arriving late or not at all, causing inconvenience. The returns or reconciliation process, when offered, does not always fully address customer dissatisfaction from these failures.

What customers love
  • Simple and easy online booking process
  • Professional, polite, and knowledgeable engineers
  • Good value for money and transparent
Common concerns
  • Multiple appointment cancellations or no-shows
  • Poor administrative coordination and scheduling confusion
  • Inadequate follow-up or resolution for issues

Last updated 4 months ago

B

No communication

Order a Tado thermostat with installation I could only use Kantan Selected my preferred day and two others as instructed Filled in all my details including my address Received an email to confirm my booking was a success but did NOT state the day Assumed it would be my preferred day Booked the afternoon off work The day before I thought Id better chase up the install only to be told they DID NOT install in my area and currently aren t doing installs due to the cold weather But I did not receive any communication about this they could not tell me when I could have an install No contact number and a very slow response on the only chat Would NOT recommned at all I now have lost an afternoon of work that I can not move No impressed at all with the poor service I would not recommned
L

Problems logging into Corgi Homeplan

Problems logging into Corgi Homeplan portal Poor service from the admin team in resolving the issue Now have to decide if I want to carry on working with CORGI HOMEPLAN after this experience as they have told me that this app is the only one they are using going forward I have had a look at the app and can t say I am that impressed
L

Overall experience was average-poor Rushed job

Overall experience was average-poor The first booking the Engineer did not show up after waiting for a whole day Received 3 emails and 3 text messages to confirm he was coming Complained to Kantan customer service and was booked in for a new appointment from a helpful agent The 2nd Engineer messaged to confirm the date of appointment However the day before he was due I received a message from Kantan to tell me he had an emergency and had to rearrange to another date The engineer however did arrive on the agreed date and it turned out to be another mix up on Kantan s end He was there for about 10 mins Don t even think he checked the internal expansion vessel All of my other boiler services received from the manufacturer included condensate trap cleaning and draining and recharging of the expansion vessel
O

Avoid and save yourself a lot of wasted

Avoid and save yourself a lot of wasted effort Three scheduled appointments cancelled two of which were cancelled over half way through the appointment slot The other cancelled the night before Go with a more reliable local company Update They offered a free boiler service as reconciliation which was accepted but then the engineer was still three hours late for the agreed timeslot Good customer service from Kantan HQ the actually delivery leaves a lot to be desired
B

Never arrived on time as he said he

Never arrived on time as he said he never received the booking till late and within 20 minutes he was gone
L

Long time to wait for my heating to work

The engineer came on time and checked the boiler confirming all seemed to be OK However the small box in another room which turns the system on and off sets the temperature etc is defective so we can t turn the heating on The engineer was going to research a decent price for replacing the small box and after 5 days came back to me with a price which was surprisingly high but I agreed to go ahead as the house is getting cold in the evenings I asked when he could fit it and have had no response yet so we are still without heating I assume lots of other people also have problems but I really do need to be able to turn my heating on again and soon
S

Seemed efficient

No over shoes worn to protect stairs and landing carpet Had difficulty understanding engineer at times but generally satisfied with the work
J

Annoyance

Engineer arrived 1 hour late Did not ring to inform and had to follow-up with Kantan The guy in customer service was nice and apologetic
S

Great web site that was easy to book my

Good communication and fixed issues quickly Polite and friendly Very easy to book online Would definitely use again
O

The engineer was excellent

Initially from an administration point of view it wasn t good - this is the first time I have used this company I no longer understand why a lot of companies have no idea what the right and left hand are doing When the appointment was sorted the engineer that came was fine and the job was completed successfully Speedily the invoice for payment arrived before the engineer left our property Probably won t use again

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