Kantan receives predominantly positive feedback for its simple and efficient online booking process, which customers find straightforward and user-friendly. Many reviewers praise the professionalism, politeness, and knowledge of the engineers, who often arrive on time and perform thorough work. The service is frequently described as offering great value for money with transparent pricing and no hidden costs. Communication is generally highlighted as good, with prompt confirmations, updates, and easy invoice and certificate handling. Overall satisfaction is high, with numerous customers stating they would recommend the company and use it again. However, a significant minority report severe issues with reliability, including multiple appointment cancellations or no-shows without adequate notice. Some customers experienced poor administrative coordination, leading to scheduling confusion and wasted time. Complaints also mention incomplete services, such as adjustments leaving systems malfunctioning or a lack of follow-up. Delivery of service is inconsistent, with some engineers arriving late or not at all, causing inconvenience. The returns or reconciliation process, when offered, does not always fully address customer dissatisfaction from these failures.
What customers love
- Simple and easy online booking process
- Professional, polite, and knowledgeable engineers
- Good value for money and transparent
Common concerns
- Multiple appointment cancellations or no-shows
- Poor administrative coordination and scheduling confusion
- Inadequate follow-up or resolution for issues
Last updated 4 months ago
