Katom Reviews

Received a wrong part kept getting the run around

I ordered a lighter tube assembly and did not receive what I ordered Later after 4 calls with them all saying they were going to start a case for a return nothing was done I refused to pay a restocking fee They sent me the wrong item I didn t order a wrong item Someone finally told me they updated their web page because the incorrect part was listed I kept asking to speak to a supervisor that was meaningless as well This is the worst supply service I have ever had to deal with I truly feel like I been plunked out

KaTom looked legit But is a total Scam

KaTom looked legit They stole from me and are just robber bums They sent defective item and ghosted me thereafter Avoid this place if you don t want to be disappointed Very unfortunate experience with no recourse

Ordered 24 mugs

Ordered 24 mugs - 6 arrived broken and the rest had clay or glaze issues Katom required the we pay to ship them back AND pay a restocking fee - and they would review and decide if they would issue the partial refund Will never order from or recommend them to anyone Buyer Beware will also be filing a BBB complaint

Canceled items without warning shipped rest of order without reducing shipping charges

KaTom abruptly canceled the majority of items in my order then charged me 38 shipping to ship the remaining 17 worth of items They did not give an opportunity to cancel my order and they haven t refunded the excess shipping charges for unshipped items which would have been the right thing to do

KATOM is DECEPTIVE

KATOM totally misled our organization when we recently purchased kitchen equipment Due to a disaster we needed an immediate shipment of merchandise KATOM promised at the time of order that everything without exception would be delivered by May 31st However their deception was uncovered when they missed all delivery dates notifying us only after they received payment that the items they swore were in stock were not Their deception is why we will not order again from KATOM

I ordered a gas burner on July 19th

I ordered a gas burner on July 19th Got an email from an agent saying the product is not available I immediately replied asking to cancel the order Its been 5 days now nobody wants to help Whenever I call them I get a new update the last update I received is that the manufacturer is not replying What do I have to do with any 3rd party When the product I want is not available just cancel my order and issue a refund First experience with them and a worst one I should have read reviews before ordering now my money is stuck DONT BUY FROM THEM THEY DONT TREAT THEIR CUSTOMERS RIGHT

I ve ordered from this company twice

I ve ordered from this company twice before and I was very pleased However my most recent experience was vastly different I successfully placed my order and subsequently received an email saying the couldn t verify my address I m an avid on-line shopper and I ve lived here for 20 years Never had a problem including my two previous orders with KaTom They requested that I use PayPal Wire Transfer or Check Customer service was very pleasant and responsive but they just repeated what was in the very odd email The second person said they couldn t tie me to my address Yet that same address worked for my two previous orders I told them to cancel the order and I wanted to see evidence of the cancellation within 2 days They hung up

Horrible Company

They sold me an ice machine combo without explaining that the ice bin has nothing to do with ice machine Would not return even after I said I would pay a 25 restocking fee 344 Horrible company with horrible customer service I would never purchase from this company ever again They should be out of business Webstaurant is the company to go to