


Official KEEN® Site | Largest Selection of KEEN Shoes, Boots & Sandals | KEEN Footwear
Based on authentic user experiences
Customer
6733 reviews
N/A
1 year ago
This is a very good customer focused company
This is a very good customer focused company I have bought a number of their footwear and they wear very well and last I have also used their website and it is easy to use and order from Their delivery is included and arrived in 4 days to Spain One area customers need to watch is size I have had a couple of shoes where my size 9 43 EU are a perfect fit but a couple of times the size 43 was a bit small so the last two orders I ordered 44 9 5 and one was perfect but the last one was slightly too large so regretfully I have had to return them also free UPS postage and their customer service representative Miriam replied to my enquiry very quickly and everything was sorted out regarding my return From recovering her email to printing off the label and going to the UPS drop off point was less than 30 minutes Really good AND the footwear I have got are excellent
Edmund O Callaghan
6733 reviews
N/A
1 year ago
Great boots
Great boots good quality
John Meagher
6733 reviews
N/A
1 year ago
Credible Backs their products
I had a sole delaminates after 2 months Contacted them on line provided specific information and photo and they promptly acknowledged the problem in a timely manner as well as have me credit for a new pair through their website I have three different pairs including safety toe work boots that I wear daily Great product as well as outstanding customer service
Eva Kusa
6733 reviews
N/A
1 year ago
Excellent quality - fast delivery
Excellent quality reasonable prices I keep buying at least 2 pairs a year for my 5-years old son They are quite wide very good quality and nice hiking design Their waterproof sandals are unbeatable Best is delivery - which takes 3-5 days always I never needed to return so I don t know this aspect of customer service
J Dawson
6733 reviews
N/A
1 year ago
Excellent service
Excellent service I ordered 5 pairs of shoes from their website They arrived after 2 days I only kept 2 pairs as I ordered the rest for choice I used their simple online return system and within 10 days the money was back in my account I ve previously bought Keen shoes and found them to be comfortable and to wear well
Daniel Dillard
6733 reviews
N/A
1 year ago
Great service great product
I have purchased 2 pairs of steel toe waterproof work boots from Keen The comfort and durability of the first pair led me to buy a second The second pair had similar features to the first but the sole outer began to fail within 6 months of purchase I filed a warranty claim with the company and three days later they sent me a voucher for 150 to their website for a new pair Great customer service Thanks Keen I will definitely buy again
Customer
6733 reviews
N/A
1 year ago
Excellent shoes excellent service
I like Keen shoes so bought some for my son s Christmas present I bought well ahead so was pushing the Returns deadline when the day came and he decided they weren t for him I can t believe how easy it was to parcel them up return them via UPS and the refund came through the day after they arrived back Really great service
Denise cosham
6733 reviews
N/A
1 year ago
I m absolutely shocked by the negative
I m absolutely shocked by the negative reviews all I can think is people must be buying through fake websites or eBay fakes these are by far the best shoes I have EVER bought they arrived 2 days before hiking holiday and we re recommended by my daughter who raves about them my 3 year old grandson has a pair we really put them through there paces climbing over rocks up Majorcan mountains walking through rivers not one of us slipped had a blister or any rubbing they were worn for 8 plus hours a day I have arthritis in big toe and no pain at all you do dress yourselves in shoes don t just put them on use bungee ties to lessen we re needed tighter we re need also if hot and feet swell just adjust if I could give 10 stars I would even keen websites says they are aware of fake sellers so do your feet a favour buy direct and check it s officially website
Christine Burnchat
6733 reviews
N/A
1 year ago
Wearing Keen Shoes for a Long Time
I stumbled on this site after placing an Amazon order for a new pair of Keen sandals and was honestly very surprised by all the negative reviews Here is my experience with Keen shoes I ve owed three pairs of women s Keen hiking boots The first pair I bought about 15 years ago and my mother 70 year old woman started wearing them about 10 years ago when she came to visit I let her take them home and she still has the shoes They ve been very well used and have not fallen apart The second pair of hiking boots I wore for 3 or 4 years and only bought a replacement pair because I wanted new ones I wore them a lot with no problems and I m now on my third pair without any issues For me they re always very comfortable don t need breaking-in I have sensitive feet so that s uncommon and are reliably waterproof I ve been wearing Keen sport sandals for about as long as the hiking boots but I do tend to buy a new pair every two years The sandals are durable and I have yet to break a pair but I do find they develop a bit of a foot smell over time regardless of machine washing I don t mind buying new ones in two year intervals though because well enclosed rubber shoes will naturally develop an odour problem The versatility of these sandals makes them well worth the replacement cost since in one day you can literally go for a hike or run bicycle and canoe or do other water activities The sandals that I just ordered from Amazon will be the first pair that I m buying online so I ve never dealt with the company s return and or shipment policy I will add though that I find the sizing to be quite regular I normally wear a women s US size 8 and my hiking boots are an 8 5 and sandals an 8 Overall I would and have recommended Keen shoes to friends
Kitkat
6733 reviews
N/A
1 year ago
Look great feel great utter rubbish
Look great very comfortable for wide feet However the flimsy rubberised no longer waterproof section between the leather uppers and the sole started to disintegrate recently after less than 100 miles walking on easy terrain Sadly I didn t notice til they were just outside warranty What a waste of what would otherwise have been a great product Bought mine in a reputable hiking shop who should know better than to sell crap I thought I d have them for years Not particularly cheap either Is it unreasonable to hope that a pair of hiking boots costing in excess of 100 should last years not months They re nothing more than landfill sadly