


Based on authentic user experiences
Michele Beck
6727 reviews
N/A
1 year ago
Worst Customer Service Online
I am so frustrated with the poor customer service provided at OnlineShoes com I have purchased several times from their site and have been satisfied with the product and promptness of order fulfillment However I needed to exchange one purchase because the size charts were not accurate I did the exchange online and it refunded my original purchase and charged me for a second time for the exchange but did not apply the promotional code I used on the first order It was 20 off on a 250 purchase so I tried to contact customer service to see if they could make an adjustment but after three attempts to call and hold for 30 minutes each time plus email with no response I ultimately paid the higher price and let it go Today I needed to reach customer service about a recent order and waited for over an hour before I finally reached someone Although I like many of the brands carried on their sites shoes com and onlineshoes com I probably will not order from them again because their customer service is so poor After reading more reviews I can see my experience is typical -- shop at your own risk because they do not offer customer support
Vicki Adcox
6727 reviews
N/A
1 year ago
Shut down without notice
I ve been trying to get through online or on the phone for a week Finally realized they are no longer in business This was a great company to do business with-once upon a time Now I have a very pricey pair of shoes that are too small and can t find a way to get them returned Gave up and reported them to my CC company today I am not alone The phone queue for the one number that apparently is still in service told me I was 193 in line this afternoon
Martin Martinez
6727 reviews
N/A
1 year ago
I order shoes from this company our study plan shoes
I order shoes from this company never received a response from them I emailed them multiple times never got a response from them they are scammers I do not recommend anybody to purchase anything from them
Sarah Melissa
6727 reviews
N/A
1 year ago
Bad shipping practices
I received my ordered shoes but was not told there was any shipping until I confirmed payment and they charged me a non-refundable 15 for express shipping with no mention of express shipping prior to approving payment I am returning these and will never do business with them again And for some reason it will cost me 27 even when returning the shoes
Brian
6727 reviews
N/A
1 year ago
Horrible customer service and business
Ordered shoes and they did nothing for 3 days No tracking or anything I tried contacting support and they said their systems updated and all packages are delayed They gave me no time frame on when my order would be shipped and they would not allow a cancel Avoid this website They are horrible
Susan Manring Pyrtle
6727 reviews
N/A
1 year ago
I did receive a refund from Klarna
Hope this will help other customers that did not receive refunds for merchandise that did not fit Send shoes to the following address Klarna Inc629 N High Street Suite 300Columbus Oh 43215
gregory
6727 reviews
N/A
1 year ago
still received nothing onlineshoes scam
I live in France and February 4 2016 1 59 p m I ordered 2 pairs of shoes TSUBO 1 Men s Tsubo Winslow II Raven Black US8 5 UK6 EU40 2 Men s Tsubo Sigan Dark Chocolate US8 5 UK6 EU40 ORDER NO 3MLJ-xx10607kk-fp144 Seller website morrisonstbutchers com au onlineshoes Amount 307 55 AUD And I have always received nothing onlineshoes not responding to emails The payment was made by service fristpay FANGYX FASHION that does not meet either help me Sincerely Gregory Amouyal
keri steinriede
6727 reviews
N/A
1 year ago
If I could leave a zero I would but
If I could leave a zero I would but clearly 1 is the lowest Unlike some I did actually get my shoes 3 months later They look nothing like what I ordered They were supposed to be hey dudes The 5 dollar pair they sent are sooo u comfortable walking barefoot would be nicer I would never recommend them and they need to be off ALL social media bc they are a fake company and do not come through with what you ordered
Milica Stamenkovic
6727 reviews
N/A
1 year ago
Internet scam
Even 1 Star is too much for them They are worst internet scammers I ve seen in my whole life They sent completely different shoes after more than 15 business days and then wanted me to pay again for my ordered shoes because warehouse messed up and they are having a cost and also tried to convince me that those shoes I got are very beautiful and I can give them someone for a present and they will give the best discount for that person to buy me my shoes The discount is 5 It s unbelievable what bulshit they have said I lost 120 and telling everyone NOT TO PURCHASE FROM THEM UNDER ANY CIRCUMSTANCE
BF
6727 reviews
N/A
1 year ago
No one ever answers the phone
I have made the mistake of ordering from this company too many times and each time I run into the very very poor customer service swearing to myself I will never again order from them This time I m writing it down to remind myself this is the company that never answers the phone should you need to return the product or have customer service for any reason Don t Go Near them