Kidpass Reviews

just be warned it s a subscription based company that is money first

I ve been with Kidpass for years Pre-pandemic so more than 3 This is a very stingy money first company Because they are a subscription based company they have over the years been creating anti-customer policies to keep the pressure on you to spend I ve been trapped for years to maintain my account under the threat of losing my credits if I cancel my account and I hate it I have used my account off and on and I would love to continue to use my account when it suits my family conveniently but Kidpass does not care about that They let you put a pause or hold on your account for up to 3 months which seems reasonable but for me during COVID and during school months it becomes not sufficient You cannot continue to hold past three months There policy is you must pay for another month s subscription before holding again Previously they would not let you use your credits while on hold but they did change that and it was a big improvement for us who had a ton of credits built up Overall if you join Kidpass you will pressure to use the credit and manage very closely that you don t accumulate too many This year they supposedly re-enacted a expiration policy No credits over 90 days expire which for many of use old customer applies to us I nearly lost hundred of credits but got them back after fighting with customer service I don t see any reason for them to have an expiration policy at all us customers bought and paid for these credits I guess they don t want customers buying credits in bulk because they want to keep increasing their prices for classes Which they have done over the years But they really de-incentivized us from buying credits or maintain our accounts for long term If you cancel your subscription then all your credits are lost completely As for the classes It s been hard for me to use up my old credits because there is nothing good on Kidpass I once spent two credits on a dance class that was pre-recorded I literally could have found something similar and free on YouTube I live in nor-cal Bay Area there is zero in person classes Everything is 100 online It was better before 2020 there was a lot of good options Not anymore I did back before 2020 have issues with no show teachers for jn person classes but did not experience that with any online The only good online classes I can recommend is online academic tutoring for which it has been a good experience and I would continue to do it again but won t because Kid Pass hates it s own customers So I will just try to work with the tutor outside of Kidpass which is probably better for the tutors pay-wise

AVOID Kidpass altogether

Highly dissatisfied Not only are their teachers and activities not vetted before the classes are offered I m referring to quality not trustworthiness but what REALLY stinks is their rebill and subscription policy I tried cancelling BEFORE I was rebilled and they wouldn t let me Nor did I receive a 3 day notice period I m considering taking it up with my bank honestly We also had two adverse events with a couple of classes that we virtually attended For the first one the instructor never showed and Kidpass let everyone stay on the Zoom call for over TWENTY minutes saying it would be just a few more minutes until the instructor would show up Nope Another class was lackluster at best and I can t believe I wasted 2 credits on it I reviewed that class too and didn t receive any comments on my feedback for either They clearly don t care and you know what AVOID Kidpass at all costs Very unprofessional and not recommended questionable rebill methods It s our kids that suffer the most During this unprecedented times it s unconscionable how a company can operate like this TOTAL ripoff for the quality that you get I d recommend checking out the actual websites of some of their teachers and activities before you commit to anything Not worth it on Kidpass I can t say that enough Get it together Kidpass

Unprofessional service

This is the SECOND TIME IN A ROW that we booked a class and confirmed but the place was closed First time I booked an open play at Monkey Do in Park Slope I had to work so I had a babysitter take my daughter there just to find out that the place was closed Today I rushed my child to get to the class at Muse in Gowanus and Again it was closed How is it possible that they are closed after I got a confirmation Either the system is so defective or no one bother to call me that the class was cancelled I am just wasting my money and time just to disappoint my daughter who goes to the class with full of excitement The kid pass has been nothing but horrible so far

Avoid KidPass No show teachers automatically charge even though i cancelled

I could almost never log in Tried to cancel and they kep charging me When i did login teachers often failed to show Other reviews say the project just fell apart Avoid it

The worst

The worst They have no idea what they are doing At first I think they had a good concept so I joined as a teacher however they have fallen apart completely They are only sales-driven and offer zero support I would in no way be exaggerating to say that over the last several months I have attempted a grand total of nearly 40 times to solicit a response from them They do not answer never reply They ignore you I have not been paid and they don t care Be very wary

I paid upfront to get a tutor for my

I paid upfront to get a tutor for my brother and we were more than flexible by working around their hours The tutor stated the times and days they were available For the first session the tutor was a no show I emailed them and even the person who was in charge of the tutor matching process no answer I also messaged the tutor on the dashboard no answer Hoping that the tutor was all right my little brother had another session two days later which resulted in another no-show I understand that things come up but it would have been nice of them to let us know beforehand of the no-show My brother was excited to begin tutoring and get homework help but he was so disappointed and upset Literally so unprofessional and unreliable

I was thinking of teaching through this

I was thinking of teaching through this platform but after reading some recent parents reviews I have decided not to Any interested parents who are looking for music activities for kids ages 3- 13 can reply to me directly I accept payment through pay pal and WILL show up to classes

Corrupt company

Corrupt company I was a loyal costumer for several years The company began to raise the number of credits for each class making it significantly more expensive I had accumulated over a years worth of credits and was told if I did not continue paying for my account all of these credits would be lost Sure enough when I requested to no longer pay for my account this happened and they took 250 worth of class credit despite my escalating up to a manager This is a scam of a company who is happy to take people s money and give them nothing in return Extremely disappointing and upsetting