Awful experience
The product was not delivered at my address the delivery company decided to leave the package at a pick up point and I was never informed about this change I decided to call ups because the package was many days late and they informed me then The box was not packed in a transport box it was sent without any type of protection or packaging The box arrived at the pick up point all torn and damaged the mat was dirty and full of dust the cards are damaged It was a very bad experience I won t order anything from kinderkraft again and I don t recommend it
Arthur Vdovyka
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No delivery and response more than 2 weeks
Its more than 2 weeks after my purchase I didnt get any delivery and no one answering my calls
Celoin E
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i never received my package
i never received my package
Carolina Santos Georges
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Asking about reviews without delivering your product is offensive
First I don t have my delivery because you didn t deliver on time It was supposed to be Monday Its offensive that you send emails asking for opinions when you joke with your customers Second it s illegal in Portugal where my order is made to not have a Portuguese customer service number when you sell in Portugal Third I spent the morning calling either the Spanish line or England line to have answers and whichever option was chosen you automatically hang up after 2 minutes Forth send your customers tracking links that s work Mine says it doesn t exist in any DHL system either polish English Spanish or Portuguese Disrespectful I want answers
Maria Volkova
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wrong item was delivered
We order another crib but it was delivered different modelIn general your products are nice but you made a mistake with a delivery
Maksym
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The service is really bad
The service is really bad I tried to contact the company with email but they didn t reply When I bought the product with delivery to the address delivery company for some reason asked me to come to pick up it Complete mess
Customer
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I received the product perfect as it
I received the product perfect as it should be but it was arrived late I should have delivered on 30 th August but I received only 2nd of September
Gabriel Maciel Moreira
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Great experience
Very good product delivery process and clarity
Peter
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Product review after delivery
Product has not been delivered to dateOrder has been delivered after 2 weeks being lost by the courier which I accept is beyond your control but felt you needed to be aware of this considerable delay We have bought quite a few items now from KINDERKRAFT and feel it is only fair to say we are delighted with the quality of your products to date
Matej
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Rapid delivery
I haven t used it yet so can t attest to that quality but the delivery was extremely fast it came exactly as seen on the websites and it took maybe 30 seconds to set it up The upper position for the mattress was a bit lower into the bed than what I expected but otherwise all good
