Kookwinkel Reviews

Kookgereedschappen | Sinds 1821 | Kookwinkel Oldenhof

kookwinkel.nl
2.71
7 reviews
Average Rating
Based on 7 user experiences

Rated 2.71 out of 5 by 7 Happy Customers

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L

I bought a Solis juicer for almost

I bought a Solis juicer for almost 200 It doesn t work I sent it for repair It still doesn t work Their service is AWFUL Delivery was plannef between 10 and 12 and happened at 16 15 My recommendation stick to CoolBlue which provides and EXCELLENT SERVICE
M

Terrible customer service

Bought a set of 2 glasses which were claimed to be dishwasher safe Used them twice and washed in dishwasher and then found that 1 glass was chipped at the top edge Wrote to Kookwinkel who informed me twice that dishwasher safe does not include the glass actually being put in the dishwasher and that it should be expected for a glass to break if it is physically put in a dishwasher next to other glasses They offered to refund 1 glass rather than replace the set that I d bought It is staggering to me that the price of a few euro for the second glass is more valuable to them than providing good customer service Staff were at least polite in their communication but their reasoning was flawed
S

Very disappointed

I ordered a set of Nogent Classic steak knives on April 18th At the time of ordering it said they were in stock Immediately after paying I received an email that they were back ordered for 4 to 6 weeks This was inconvenient but not a big deal so I waited 4 weeks 6 weeks then 8 On June 17th I wrote and asked about the status of the knives and requested a refund if they were still unavailable There was no response from a person but I did get an automated notice on June 18th that they were shipping I received the knives today on the 19th They were packed poorly thrown together in paper It was not a set it was 6 knives with a large price sticker on each one 5 on the blades where it is incredibly hard to remove and the adhesive is so far up I cannot successfully soak the metal without also soaking part of the wooden handle The 6th knife had its unnecessary sticker on the handle where it came off easily Hooray But no it was covering OLDENHOF in large ugly silver letters So one knife of the advertised set does not match the others It was not pictured or described this way It is very ugly I am very disappointed and will never buy from there again and will tell anyone looking for a kitchen store to steer clear Oh and they were also dirty Not with food but what looked like dirt and grime Now I have to continue scrubbing off adhesive I m giving 2 stars because I guess I got most of what I ordered eventually
D

Only lies that they offer free gift packaging

I have ordered a product and clearly selected the wrapping paper because I wanted to offer it as a gift I selected that I wanted it and also the type of paper I wanted To my disappointment it came without the free wrapping that I selected I sent an email to customer service and they say De optie inpakken met het door u gekozen dessin is niet doorgekomen bij uw bestelling Very convenient reason not to offer the free service This is the second time I order from them and the second time I get disappointed The first time I could choose the product to be delivered the next day only to find out by email after I paid of course that it would only be available in 2 months and not directly as written in the website So I cancelled the order I think they should be embarrassed to offer this kind of bad service when they are supposedly bij koninklijke beschikking hofleverancier
R

Bought a bundt pan which supposed to

Bought a bundt pan which supposed to come with the product packaging Got the pan but no packaging Ordered 2 other bundt pans from 2 other webshops came completely with the product packaging This product packaging is quite important it tells you about the warranty the capacity and came with a recipe No more buying here
T

Just perfect

Just perfect Reliable fast with quality Customer servise very fast helpful as well Sunday evening ordered Monday 13 00 delivered Professionals Recommended
O

Unbreakable service

Just bought a couple of unbreakable glasses Unfortunately one of them was delivered with a crack but this was resolved very adequately no questions asked Perfect service

About Kookwinkel

Bekijk ons grote assortiment keukengerei, bakgerei, pannen en nog veel meer online. Vandaag voor 23:00 besteld, morgen in huis. Gratis retourneren!

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Frequently Asked Questions

Kookwinkel Oldenhof offers an extensive assortment covering every aspect of the kitchen, including basic kitchenware, professional appliances, cookware, knives, tableware, barbecues, coffee and tea equipment, bakeware, kitchen textiles, cookbooks, and Kamado Joe barbecue grills. Brands include Ankarsrum Assistant, Epicurean, Mauviel, Nordic Ware, Silikomart, and Tojiro.

Kookwinkel Oldenhof has multiple physical stores in the Netherlands, including locations in Zwolle, Den Haag, Maastricht, and Amersfoort. They also operate internationally with subsidiaries in Den Haag, Maastricht, and the renowned Kölner Kochhaus in Cologne.

Yes, the entire collection is available online through their official webshop at kookwinkel.nl. Popular items like the Solis Gelatissima ice cream machine, Global G237 knife set, and Benriner Japanese mandoline can be purchased online.

Kookwinkel Oldenhof offers free returns for customers. Additionally, orders over €30 qualify for free standard shipping with delivery the next business day (if ordered before 22:00 on workdays).

You can contact Kookwinkel Oldenhof's customer service via email at [email protected] or by phone at 035 623 66 26. They also have a helpful FAQ section on their website.

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About Kookwinkel

Kookwinkel Oldenhof: Specialist in Kookgereedschap Sinds 1821

Kookwinkel Oldenhofis a family business with deep roots in the culinary world, operating since 1821. What began as a smithery in Zwolle focused on large cast iron stoves has evolved into a high-quality shop offering exclusive cookware. The company has grown from its origins in Zwolle to include multiple locations, establishing itself as a premier destination for food enthusiasts and professional chefs alike.

Today, Kookwinkel Oldenhof operates several physical stores in the Netherlands, including locations in Zwolle, Den Haag, Maastricht, and Amersfoort. The company also expanded its reach internationally with the acquisition of subsidiaries in Den Haag, Maastricht, and the renowned Kölner Kochhaus in Cologne. This extensive network allows customers to experience product demonstrations and seek expert advice in person.

Comprehensive Assortment and Online Shopping

Kookwinkel Oldenhof offers an extensive assortment covering every aspect of the kitchen. Customers can find everything from basic kitchenware and professional appliances to cookware, knives, and tableware. The range includes items from exclusive brands such as Ankarsrum Assistant, Epicurean, Mauviel, Nordic Ware, Silikomart, and Tojiro. The selection features barbecues, coffee and tea equipment, bakeware, kitchen textiles, cookbooks, and the famous Kamado Joe barbecue grills.

For convenience, the entire collection is available online through the official webshop,kookwinkel.nl. The website provides access to popular items like the Solis Gelatissima ice cream machine, the Global G237 3-piece knife set, and the Benriner Japanese mandoline. The platform ensures that products are accessible to a wide audience, maintaining the legacy of the physical stores.

Customer Service and Value

Kookwinkel Oldenhof is committed to supporting its customers with dedicated service, including a helpful FAQ section and contact options via email or phone. The company offers benefits such as free returns and standard shipping on orders over €30 for delivery the next business day. Regular promotions and sales, including significant discounts on selected items, provide additional value to shoppers. The company also maintains a blog,Kookwinkelblog, sharing inspiration and tips on cookware maintenance and culinary trends.