Koveaudio Reviews

I purchased the KN-101 noise cancelling

I purchased the KN-101 noise cancelling headphones about a month ago They suddenly would not turn on one morning charged all night but no charged charging status lights I also can t find my receipt so no order to give them E-mailed them pointed out they should have my e-mail name address so they should be able to find my order it s now been about 10 days later no response call or text Looked up the name of the company on a businesses info web-page and see that it shows the total staff is just one 1 person Go Figure Guess I ll be writing on the 80 I think it was I Guess this is my penalty for not researching the company before buying anything on-line Kove Audio - please call or text me ASAP at 503 305-1743I would LOVE to change this review to something better with your reasonable explanation for not reponding

Do not order

I ordered three speakers on November 3 It is now December 15 and there is no tracking and they do not know where my speakers are located but they told me they have now been loaded off of the dock This company was either not prepared for people purchasing these things or is a complete scam At this point they were supposed to be Christmas gifts and I don t see a point of continuing to try and keep up with the company to get my items Expecting a refund very soon Please do not buy from this company if you do not want your speakers anywhere within a five month timeframe

Today Show watcher

NBC showcased this item on the Today Show under Steals and Deals Yep got taken Oh I got a delivery but they sent dog waste bags If it wasn t so sad that I lost 80 it would be funny But our 21year old grandson will not appreciate dog poop bags like he would the speaker This company should be shut down 5 emails and I never got it resolved NBC should also research vendors more completely before offering them on national TV Steals and Deals Let s just call this what it is a steal

ZERO Customer Service

I ordered two Kove speakers on January 31 On 02 01 I received a message that the item shipped As of 02 11 there has been no updated tracking information I reached out to Kove and received a prompt email stating that the courier had not updated shipping but my item was on the way Because this was supposed to be a Valentine s Day gift I wrote back asking for either an update or cancellation information No one will respond and there is no number to call I plan to speak with my bank about refunds because I have a feeling I will get no support from this company Terrible and disappointing service

SCAM Alert Ordered 2 speakers and only 1 came

I ordered 2 speakers and only 1 came I googled the phone number which says it is the headquarters only to be told send us an email Which I did days ago and still have not heard from anyone It is sad that an influencer is making you guys sound so great when in reality you are actually scamming people My order number is KS179385 Don t respond with our customer satisfaction is important to us because based on these reviews that is untrue Send me my second speaker or give me my money back No 1 of your customer service members did not provide me with anything

Missing Order

I placed an order from Kove on November 10th I received one email about 2 weeks ago about things being delayed I then received an email asking me to rate my purchase Since then nothing and I have not gotten either of the items I paid for and ordered I have sent 2 emails and no one is responding I would totally understand things being delayed with the holiday season however simply charging me and not responding is infuriating Right now I am out 160 and I have no idea what is going on

Where is my purchase

I placed an order on December 4 I have sent multiple messages to the customer service email requesting information on my order I keep getting standard emails with NO INFORMATION I just want to know where my order is The latest email stated I should receive an email shortly from fulfillment I am not even sure what that even means It was a Christmas gift but I had to go out and purchase something else so the person actually had something to open Extremely disappointed in this purchase

No speakers and order 7 weeks ago

I like so many have said here ordered two speakers at the beginning of November hoping to give them as Christmas gifts Here we are 3 days from Christmas and I do not have any speakers I think what frustrates me most is that there is no communication I have sent THREE emails to ask for support and all I have received is a lame auto generated email in response with nothing informative or helpful