Leonardsleegardens Reviews

Clearly a company that prioritises

Clearly a company that prioritises profit over anything else Despite Met office warnings they decided to stay open penalise customers that were unable to attend the event due to hazardous conditions

Absolute disgrace

We have visited the gardens on several occasions It is a lovely garden but there are so many flaws The customer service is shocking and staff are very blunt and rude The no food or picnics is a complete joke I would happily pay for a picnic or coffee and cake but they charge double prices of anywhere else for below par quality food When I last visited I had to pay 7 for a pre packaged wrap which was soggy and did not taste nice at all In April I purchased illuminated tickets for a birthday treat with my family I paid 60 for this pleasure I was not informed that this event had been cancelled as I was told I only found out as I looked online for information I requested a refund and was told it wouldn t be a full refund as my booking fee would be kept So I am now 4 down for an event that I wasn t even allowed to attend Avoid at all costs Over priced poor value and bad customer service

Profits over customer safety

We had 4 tickets for 11th December 2022 at a total cost of 76 By the time we reached Lewes the road conditions were treacherous and people were sliding off the road pretty much everywhere you looked We decided to head back home and the 26 mile trip took us 4 hours We even had to abandon our car and walk the last mile We lost count of the number of abandoned and stuck cars we passed When we called Leonardslee to ask to reschedule our tickets we were told it s only a little bit of snow and that because they hadn t cancelled the event they wouldn t allow us to reschedule When you look on their social media pages you can see there were many people in the same boat as us Their lack of humanity and total disregard to their customers safety is shocking It s even worse when you compare this approach with that of Wakehurst where they did cancel their event The two places are around 10 miles apart All this on a day that the Highways Agency were advising against travel If you get to speak with Leonardslee Gardens staff they claim that they are nothing to do with the Illuminations event Yet while I was conducting multiple conversations with them via social media they started answering questions as if they were from the other company If I was able to leave a zero star review I would

We wanted to celebrate our wedding

We wanted to celebrate our wedding there A really small wedding for 10 people I emailed them first and they said that they will come to me before checking with the wedding organiser and chef but they never did However we went one day in person to ask in the house and we asked to a young lady apparently in charge of the house that day We explained what we were looking for and we received an answer in a derogatory tone in terms of what you want to do here really And shocked that we dare to even asked her without having an appointment No offering any guidance or advice or even showing the house for us We asked if we could have a look around and that was ok but the feeling that I did have is that wasn t very invinting Probably because it was a small wedding and there weren t interested at all but from that date I won t come back to that place again but it was one of my favourite ones in West Sussex

No communication

Unfortunately I cannot tell you what Leonardslee Lakes and Gardens is like as we did not end up attending We booked the Enchanted festival for 2022 with the Unicorn Ride however Leonardslee cancelled this last minute We were given the choice to have a refund or wait until the event rescheduled in 2023 - we chose to wait The event was then cancelled completely in 2023 we have received a partial refund and are still awaiting the rest however after several messages on various platforms I have received no response and they seem unwilling to respond to my messages 0 support 0 customer service

Leave well alone

Bought tickets for the Enchanted walk for 36 for two Wish I hadn t we got a rammed walk with loads of other people to see two girls poorly dressed in fairy wings blowing bubbles I have requested a refund three times because of the total rip off and got told thank you for your feedback I said I wasn t giving feedback I was asking for a refund I called and got told you need to speak to the management team but they are too busy organising another event and there was no one else they can put me through to I am currently requesting a refund through the payment company I made the transaction through but the event team are disputing what I have said in terms of what was advertised was a rip off and not delivered despite the fact other people have also posted the same thing on another review site and at two other people have posted on a social media site

A wheelchair death trap Do not go

This place is beautiful but if you are a wheelchair user do not even think of going it is a death trap It is an accident waiting to happen We nearly went over the edge twice the sharp inclines make it extremely difficult to have control of the wheelchair we nearly lost our loved one over the edge It was a horrible horrible experience and I advise anybody that s booked that is a wheelchair user to please demand your money back for safety reasons

Customer satisfaction non existent

Same problem as many other dissatisfied customers Sunday night the roads were inaccessible to this event The management refused to reschedule the evening even though they had lots of free places available We tried ringing many times on the night to see if this event had been cancelled but no one answered the phones We have since spoken to the staff and they insist there s nothing they can do all they say is we should have been insured The only thing we can do is never return customer service non existent Don t care