Leroymerlin Reviews

leroymerlin.fr

leroymerlin.fr
2.88
57 reviews
Average Rating
Based on 57 user experiences

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Rated 2.88 out of 5 by 57 Happy Customers

35.1%
7%
3.5%
19.3%
35.1%
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AI Review Summary Based on 57 reviews

Customer reviews for Leroy Merlin highlight significant issues with delivery reliability, damaged products, slow responses to complaints, and misleading information. While some praise the product range and helpful staff in specific stores, many reviews report failed deliveries, long delays, poor communication, and unresolved refunds. The overall experience reflects high frustration among customers who feel let down by logistics and after-sales service.

What customers love
  • Good product range
Common concerns
  • Long delivery delays
  • Damaged products

Last updated 1 month ago

S

If I could give a zero star I would

If I could give a zero star I would My kitchen splashback was meant to come 5 days ago It never arrived They promised today Nothing Maybe in another 5 days time they said Meanwhile my kitchen renovations have come to a standstill while awaiting this And I have to do all the chasing around First and last time ordering from Leroy Merlin
E

Generally there are low level of

Generally there are low level of management You are bombarded loud annoyed music Poor assortment in curtains department Some groups of goods doesn t completed Don t waste your time
S

Absolutely everything was a JOKE

Absolutely everything was a JOKE The product was damaged the communication slow insincere inconclusive and highly unprofessional Courier collection took days and the refund took the best part of a month - for which I had to chase endlessly When I eventually lost my patience and claimed that I wanted to make a formal complaint I was told there was no official complaints procedure They also seemed confused as to what there was to complain about
S

They don t bother turning up

Went to the Costa Adeje branch to organise for someone to give me a quote on a bathroom refurbishment They charged 35 and took over an hour to set up the visit on their system A date and time was organised but nobody turned up on the day No communication was received and no explanation given I went the next day and the staff member I spoke to tried to get an answer internally as to why nobody turned up but she couldn t get one There are lots of staff employed just walking around the shop chatting to each other I don t know how they survive Very incompetent I definitely would not recommend any of their services
E

Just terrible

Just terrible I cannot retrieve a numero de commande via my compte because every time I log in it directs me to my husband They clearly have issues with their communications and client accounts So I wait and hope my parcel arrives here when I am here as I cannot even read the command details in my account le alone see when it will be arriving Shocking What s more the plastic potager arrived wrapped in thin plastic and was completely broken Terrible service
M

Leroy Merlin Limoges a disgrace

We ordered thousand of pounds worth of windows in november 2023 Leroy Merlin Limoges Told 6-8 weeks delivery we are now in March still no delivery date Our building project has been seriously restricted waiting for these windows I have tried to email but still no definite answers for a definite delivery date They say they will contact you but you never hear anything Now about to find out my consumer rights
T

customers ignorance and Leroy Merlin sending wrong products

Ordered 2 pc complete packages of filters for osmosis genious freshwatersystem but Leroy Merlin sent me completely wrong products As I could not return product within 14 days they only say that they do not correct their error If I order Oranges then I do not want apples I am very upset about spanish customer treatment in their online-shop Shops are fine but NEvER use online
M

Nefasta leroy merlin online

La marketplace de leroy melin es nefasta no entregan a tiempo y a n no se si mi pedido ha sido un fraude o no nadie me da respuesta Nunca m s compras online con leroy merlin
N

Leroy Merlin-huge disappointment

We bought a bed on the Leroy Merlinen website Which was missing parts and had no assembly instructions When we went to Leroy Merlin to buy the missing parts they told us to return the bed to the manufacturer which is a company called Descansin We started the return procedure which has been going on for weeks but we didn t get the 526 EUR back and they didn t return the bed either It seems that the company called Descansin does not want to return the 526 EUR and take the bed away and Leroy Merlin pretends that it has nothing to do with the whole matter We received an invoice from Leroy Merlin we ordered the bed on their website It would be an obligation to take care of the claim and not to blame it on the reseller with whom communication is also terrible Descansin Pedido n 002-24026L22858-ADate of experience January 26 2024
P

Pas de protection de ses clients face

Pas de protection de ses clients face des marchands qui ne respectent pas les contrats Delai d intervention inadmissible Pour moi c est fini leroymerlin

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