Lexblinds Reviews

Not trustwordy They twist things around to their benefit Aggresive even though you try to reason with them High business unprofessionalty Low customer care and customer satisfaction attitude Not recomendedThey tend to get very aggresive when a unsatisfactory review is written about them

We recently had our kitchen and patio blinds installed through Lex Blinds and were left with a number of issues a Dents in the alluminium fascia b Patio alluminium fascia made slighly longer and had to be manually cut on dayc Blinds not aligned as expected thereby allowing alot of light through the middle and causing lack of privacyd Electronic roller mechanism not working at first this was opened up by the installer There are just some of the problems we experienced and noticed some of them after the installation was done

Do not trust the company Poor customer service poor workmanship poor quality of products We experienced a number of issues dents and gaps in fascia slanted fittings faulty blind weights broken motors etc The workers even left dirt marks on the brand new blinds and damaged our walls They could not even cut the fascia accurately When you request the faulty blinds to be replaced or the fascia to be fixed large gaps and take some time to get back to them they force you to pay the balance by calling upon a debt collector So unprofessional

Terrible customer service following complaint Blinds measured wrong and when originals were fitted I was left without being able to open my window s which was a fire hazard Months of no contact and an assumption of when they were being replaced without checking 6 appointments in total Would never use again As i can t reply direct - Your response is more detailed than I ve ever received but still factually incorrect I reiterate i won t be using Lex Blinds again or ever recommend

We picked Lex from three local quotes because they were the cheapest With hindsight that was a mistake They started the process in November 2022 and finished on 23 June 2023 During the first blind fitting there were 1 mistakes with the finishes 2 poor installation on many of the windows 3 damage to our walls and 4 one of the three fitters had an appalling attitude who we asked to leave our home rude and argumentative On the second visit they cut most of the blinds too short to correct the previous errors and tried to sell it to us that the top roller should be showing bare metal over the fabric It took various visits to gain agreement to have the blinds remade On one occasion the CEO laughable Rocky was supposed to visit they called a quality inspection meeting and Rocky didn t bother turning up he sent a fitter instead without notice after we took a day off to be at home for the big CEO experience I wasn t aware Lex were a FTSE 100 company On the third visit we had further examples of poor fitting and they damaged our brand new front door crashing a tool bag into it which admittedly they funded via a reduction to the bill in addition to the earlier damage to the walls all in totalling 475 There were many other visits in between the above pretty much all wasting our time The only time Lex have been efficient is their Head of Credit Control chasing us for money with threats of referring the final 50 outstanding to a debt collection agency 2 5 working days after closing an 8 month fitting experience It turns out Mrs Barr the Head of Credit Control is actually the Office Manager oh and the the HR Manager so LinkedIn says These FTSE 100 companies certainly stretch their employees role profiles In summary Lex are a poorly run business and their fitters are unqualified If you value your home then my advice would be to pay a few quid more from a competitor This note sounds bitter because it really has been an appalling experience from the start to the finish Admittedly the blinds and curtains are of a good standard but the fitting and service is far from it If you choose to accept a quote from Lex my advice would be not to pay a penny until you are happy with the final fitting and expect a journey

Wasted our time and refused to install the blinds to the standard we were promised by their surveyor I went with this company because they said they would sort the electrics and they are now refusing to The fitters are rude unreliable and have very low standards - twice we have stayed home from work only for them to not show up The first time they left and I was invoiced the blinds didn t even work and an unqualified fitter had rewired a socket without turning the electrics off at the mains Do not trust this company

A ruthless sales company who badgered me daily with emails once I d made my initial enquiry to the point that I had to ask them to stop emailing me I arranged for a survey and contacted them back to confirm I then got a call at 8 45am in the middle of the school run which I scrambled to answer as I thought it was a work emergency why else would you phone someone at that time and it was Lex blinds confirming the appointment I had already confirmed It s invasive to be calling someone at this time In the panic in the middle of the school run I dropped my phone and it smashed Thanks Lex blinds Needless to say we did not proceed any further