Lilyandbean Reviews

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So happy

My personalized luggage and tote arrived yesterday and I couldn t be happier The items are so pretty appear to be great quality and represent exactly as they did online Everything arrived neatly packed and fast delivery I got everything in about 3 5 weeks to USA I can t wait to use these

Well deserved 5 stars Thank you Robyn and Lexie

I absolutely loved everything about my order From the amazing costumer service agents Robyn and Lexie to the great quality of the hand bag I m very very happy with my order and the costumer services cooperation I ordered a custom handbag for a loved one for a special occasion i sent an email and whatsapp message to lily bean asking if they would make it possible for me to receive the bag earlier and both Robyn and Lexie replied saying they ll try their best and that it ll be shipped within the current week Fast forward 5 days after the email I received my order So incredibly happy and satisfied with my order and experience with lily bean Definitely not my last order Well deserved 5 stars

I received my luggage on Saturday and

I received my luggage on Saturday 5th August and was so excited but when it arrived unfortunately there were issues and I was going on holiday in 5 days time I contacted Lily and Bean straight away fortunately Jenna replied pretty much immediately on the Saturday even though she was out of office She was amazing taking responsibility straight away for the issues and said she would do her very best to get two cases and a tote bag to me in 5 days Jenna kept in touch and responded very quickly to my questions nothing was to much trouble To my amazement my two cases and my tote bag have arrived today 9th August within 4 days including a weekend I can t thank Jenna enough It s been along time since I have had customer service where the company has taken full responsibility no questions asked I am completely ecstatic and Jenna I would just like to say a huge thank you for your support and amazing customer service I m sure you will go far in your career and I wish you all the very best for your future Thanks again Sharon

Lily Bean is Wonderful

Excellent company with top notch customer service and customer service who truly care about their product and client I have placed two orders and I will continue to be a lifelong customer because of the attention and care that they provide Please check out the personalized pajamas they are too cute You won t regret shopping with them

Perfect Customer Service

I love Lily Bean products and continue to purchase them due to their high quality and great aesthetic I have recently received outstanding customer service from Jenna and she could not have been more helpful

5 Customer care

After an initial disappointment due to bag delays and quality- I was contacted personally by Jenna from Lily Bean to discuss the issues with my order Jenna listened and offered solutions to turn around the experience 48 hours later I received a parcel containing not 1 but 2 beautiful bags sent courtesy of Lily Bean Needless to say the quality of the replacements is 2nd to none and I am thrilled Thankyou Jenna and the team at Lily Bean

One of the best businesses customer

One of the best businesses customer service and product you can find in the world Im from Australia and I have ordered bags and luggages a few times I have got lots of comments Jenna and her team are amazing and if you have any problems questions with your order you get the best customer service ever as well as unique pieces thanks team

What superb service

What superb service A bag I d admired for a while Purchased for a pending cruise I slightly panicked when I bought it incase it wouldn t arrive in time One quick message and low and behold it arrived within days Beautifully wrapped too I wouldn t hesitate in recommending Thanks Lilly xxxxxx

I ve purchased two bags from Lily and

I ve purchased two bags from Lily and Bean I absolutely love them I bought a mini and medium personalised canvas bags They are sturdy the medium even held my laptop beautiful and stylish The customer service is excellent and my bags arrived within the estimated timeframe I also bought a medium bag for my best friend Thank you Lily and Bean Xx

I am delighted with my small silver

I am delighted with my small silver clutch bag which arrived within 48 hrs of ordering I had a very good response from emails I sent asking details about the bag The leather is perfect So would certainly be happy to order from lily and bean again