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Reviews
3.84
5-star
60.61%
4-star
9.09%
3-star
4.04%
2-star
6.06%
1-star
20.2%
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Janine I
N/A
10 months ago
So happy
My personalized luggage and tote arrived yesterday and I couldn t be happier The items are so pretty appear to be great quality and represent exactly as they did online Everything arrived neatly packed and fast delivery I got everything in about 3 5 weeks to USA I can t wait to use these
Shyhanah
N/A
10 months ago
Well deserved 5 stars Thank you Robyn and Lexie
I absolutely loved everything about my order From the amazing costumer service agents Robyn and Lexie to the great quality of the hand bag I m very very happy with my order and the costumer services cooperation I ordered a custom handbag for a loved one for a special occasion i sent an email and whatsapp message to lily bean asking if they would make it possible for me to receive the bag earlier and both Robyn and Lexie replied saying they ll try their best and that it ll be shipped within the current week Fast forward 5 days after the email I received my order So incredibly happy and satisfied with my order and experience with lily bean Definitely not my last order Well deserved 5 stars
Sharon
N/A
10 months ago
I received my luggage on Saturday and
I received my luggage on Saturday 5th August and was so excited but when it arrived unfortunately there were issues and I was going on holiday in 5 days time I contacted Lily and Bean straight away fortunately Jenna replied pretty much immediately on the Saturday even though she was out of office She was amazing taking responsibility straight away for the issues and said she would do her very best to get two cases and a tote bag to me in 5 days Jenna kept in touch and responded very quickly to my questions nothing was to much trouble To my amazement my two cases and my tote bag have arrived today 9th August within 4 days including a weekend I can t thank Jenna enough It s been along time since I have had customer service where the company has taken full responsibility no questions asked I am completely ecstatic and Jenna I would just like to say a huge thank you for your support and amazing customer service I m sure you will go far in your career and I wish you all the very best for your future Thanks again Sharon
Kristen W
N/A
10 months ago
Lily Bean is Wonderful
Excellent company with top notch customer service and customer service who truly care about their product and client I have placed two orders and I will continue to be a lifelong customer because of the attention and care that they provide Please check out the personalized pajamas they are too cute You won t regret shopping with them
stephanie dodsworth
N/A
10 months ago
Perfect Customer Service
I love Lily Bean products and continue to purchase them due to their high quality and great aesthetic I have recently received outstanding customer service from Jenna and she could not have been more helpful
customer
N/A
10 months ago
5 Customer care
After an initial disappointment due to bag delays and quality- I was contacted personally by Jenna from Lily Bean to discuss the issues with my order Jenna listened and offered solutions to turn around the experience 48 hours later I received a parcel containing not 1 but 2 beautiful bags sent courtesy of Lily Bean Needless to say the quality of the replacements is 2nd to none and I am thrilled Thankyou Jenna and the team at Lily Bean
Melika Rad
N/A
10 months ago
One of the best businesses customer
One of the best businesses customer service and product you can find in the world Im from Australia and I have ordered bags and luggages a few times I have got lots of comments Jenna and her team are amazing and if you have any problems questions with your order you get the best customer service ever as well as unique pieces thanks team
Alison
N/A
10 months ago
What superb service
What superb service A bag I d admired for a while Purchased for a pending cruise I slightly panicked when I bought it incase it wouldn t arrive in time One quick message and low and behold it arrived within days Beautifully wrapped too I wouldn t hesitate in recommending Thanks Lilly xxxxxx
Priya Varma
N/A
10 months ago
I ve purchased two bags from Lily and
I ve purchased two bags from Lily and Bean I absolutely love them I bought a mini and medium personalised canvas bags They are sturdy the medium even held my laptop beautiful and stylish The customer service is excellent and my bags arrived within the estimated timeframe I also bought a medium bag for my best friend Thank you Lily and Bean Xx
suzanne cox
N/A
10 months ago
I am delighted with my small silver
I am delighted with my small silver clutch bag which arrived within 48 hrs of ordering I had a very good response from emails I sent asking details about the bag The leather is perfect So would certainly be happy to order from lily and bean again
Paula Shortland
N/A
10 months ago
Giving a huge shout out to say well
Giving a huge shout out to say well done and thank you to Robyn and the customer services team at Lily Bean who went above and beyond to replace my suitcase recently when it developed a small fault The problem was dealt with immediately and a new suitcase was received within the week despite the fact that it was personalised I would thoroughly recommend them and they re products
Reem
N/A
10 months ago
I ve purchased several pouches and two
I ve purchased several pouches and two suitcases Two wheels came off on our last trip and I messaged them They sent me a WHOLE new suitcase with the SAME personalization for free I was shocked and grateful Their customer service is amazing The quality is very good and I would purchase again as I think this was just bad luck with airport handlers
Jade B
N/A
10 months ago
Excellent bags
I cannot express in words how much I love my bag I got the Mabel bag in tan and it is absolutely beautiful Turn around was estimated at 4-6 weeks however it arrived after just 2 weeks My messages on the Instagram page have been replied to quickly and with such kindness Couldn t recommend more I will definitely be growing my Lily and Bean Collection
Courtney McCall
N/A
10 months ago
There is something to say about great customer service
There is something to say about great customer service Robyn the customer service agent gave me a great experience that I typically would dread Robyn was responsive timely and found a solution to my problem I will be a loyal customer and will highly recommend to others Thank you Ps the products are very appealing
Jess
N/A
10 months ago
Best customer service
Best customer service They are incredibly responsive My bag had some issues a few months after I purchased it I emailed customer service with pictures of the issue They responded within hours with a solution The products are high quality I m definitely ordering more items
Myra
N/A
10 months ago
Update
Update pleasantly surprised to wake up to a personalized text from Lily Bean apologizing for the mix up with my order Not only did I receive pictures of my beautiful bags confirmation of them shipping out tomorrow I also received a refund on two of the handpainted bags Now THIS is true customer service THIS is how you handle an unfortunate situation and by doing so THIS is how Lily Bean gained a satisfied customer who will recommend their bags again again Thank you Jenna for turning my day around I can t wait to get my bags
Disappointed customer
N/A
10 months ago
Great customer service
Edited review let me start by saying that Lily and Bean knows how to take care of its customers I have made two orders with the company and the second time I ran into some issues and robin reached out to find a suitable resolution Thank you robin and team lily and bean Order number 85859
Karen Tossell
N/A
10 months ago
After being very disappointed about a
After being very disappointed about a delayed order of a Christmas gift I had ordered and very bad correspondence I was contacted by a lovely lady Jenna who explained that they had outsourced some of their work at a very busy time for themselves She immediately apologised and told me they would refund me the money of which I didn t want as by then the bag had arrived Instead I received a beautiful bag for myself which I certainly was not expecting Would definitely recommended them in future The quality of the bags are absolutely amazing Thank you one again Jenna
Louise
N/A
10 months ago
The bag arrived in the end
After an extremely frustrating experience with this company I can only say they have gone far beyond what I would have expected Having written numerous emails concerning my order and lack of communication with them I cancelled my order and received a full refund Two weeks later the bag I ordered arrived along with a free gift This really is excellent customer service The bag is good quality and my daughter was delighted Thank you Jenna
customer
N/A
10 months ago
Lily and Bean went above and beyond to
Lily and Bean went above and beyond to ensure that received my Mums personalised tote in time for Christmas Lovely customer service and fantastic bags We ve now ordered 3 times from them and they never disappoint Highly recommend x
Hand made in our studio in Hampshire, England. We have totes, luggage, clutch bags, straw baskets and more, all personalised with your name or initials.