Bigberthaoriginal Reviews

Beth was very helpful with my enquiry

Beth was very helpful with my enquiry It would be useful to increase the amount of updates people get like when the parcel gets picked goes to the courier etc

Quality chair and kindest Customer Service on the planet I ordered the lounge pug s kkituoli in

I ordered the lounge pug s kkituoli in Minkki color for concentrating with a laptop on my lap and it is more comfortable for this than my sofa It is really good it seems good quality well made high quality material And the color is exactly as it is on their website And last but not least I have never experienced this kind of customer service in my life the kind agent tried at home over the weekend is it possible to use this particular seat the way I was looking to do and reported back that indeed it is possible 3 I also got the rahi so it is even better for working with laptop and I can straighten my legs Very happy and can recommend

Great Experience

I read the reviews on here before I ordered but thought I would take a chance and am glad I did I ordered a Bubble Sofa and it arrived within a few days and is great Yes you have to fill it yourself and yes it should be mentioned on the website but the items are still great value Filling the bags is not that difficult if there are two of you Shame this company is getting such bad reviews I would certainly order from them again

Fast delivery and well packaged

Fast delivery and well packaged Very good customer service Filling process was quick and mess free after watching videos on YouTube on how to fill in bean bagsI would happily order again

Treated myself to an Albert Armchair

Treated myself to an Albert Armchair bean bag as thought it would fit perfectly in a corner of my lounge to chill in The order arrived promptly and I was impressed with my purchase To my surprise a week later I noticed a small flaw in the fabric close to the base zip and beads were escaping I emailed customer services and the next day I had a reply to ask if I would like a new cover Unfortunately my original colour choice was not available but I could choose from any of the others I was given helpful advice on how to remove beads from one bean bag to the other too when I asked for suggestions I received my new cover within days and was surprised to find a bag of beads included in the box I have been impressed with the product and customer service and would highly recommend Thank you again Beth bigberthaoriginal

Blinding service

I contacted these guys well over a year after buying their product to let them know I was disappointed that it needed repair I was truly heartened that they responded fast and immediately arranged collection repair and return Blinding service

Customer service outstanding

Customer service outstanding First I had problems with shippinginformation missing but they solved it for me very fast And then the product I had purchased had a small hole in the fabric that made the sofa leak pellets But once again they solved it for me and we came to and agreement very fast that made me and my daughter who the sofa was for very happy

Too many fabulous choices at Big Bertha

Too many fabulous choices at Big Bertha s - resulting in me switching items once I had ordered Not a problem at all I had swift response and help in adjusting the payment and reassuring me on my final choice I cannot wait for Big Bertha beanbag to arrive - again the helpful customer service suggested delivery date was held back as I mentioned I was away on holiday at the time of ordering a really personal experience I am really looking forward to meeting Big Bertha beanbag and putting my feet up doctors order

Christmas 2022

Slight problem with the courier but Kate and her colleagues at BigBertha were amazing Always replied promptly to emails Item is as advertised Would definitely recommend and would use again