Based on authentic user experiences
Vera D
6735 reviews
N/A
1 year ago
Such a scam
Such a scam They make it seem like you get five books a month for 9 99 then they bill you an extra hundred for the books Don t do it
Nikki Foster
6735 reviews
N/A
1 year ago
Your set up for failure stay away
Thought it was a good idea seemed pretty straightforward and looked forward to expanding my daughter s home library Pay to have books shipped to you and only pay for the ones you want to keep and send the rest back simple Unfortunately was nothing of the sort Ordered our first box after almost 2 weeks waiting and not having any updates on the package after a couple days I cancelled it was clear we were not getting this package at this point I started looking up reviews most of them were glowing on Facebook until I realized they don t allow you to post a review Red Flag one Started looking around Google and REALLY had to look for anything negative at all and dig pretty deep Red Flag two Of the negative reviews on Facebook people had the same issue I had not getting their packages and being over charged for the books they didn t want after sending them back or not ever recieveing them which REALLY concerned me When cancelling you have to talk to a service rep Where they try to upsell you and give you reasons to stay and after the first attempt I thought I was clear I wanted the service cancelled Nope Took me threatening to report to Better business to cancel the service during a second attempt and even while I was giving them feedback where they could see I was typing they cut me off and ended communications after ASKING ME FOR FEEDBACK They couldn t tell me where my package was just that it was in transit I asked for a refund Nothing Their excuse was that the postal service was slow and under staffed but I ve made countless orders from other small businesses and they would tell me upfront if they ve had postal issues and could at least track down the order for me or tell me what was going on Smaller businesses even insure your package for a bit extra to make sure it s going to get to you and for almost 10 I would assume a well advertised business like Literati would do so as well as a standard Like Amazon I was wrong For a small business that can afford a customer service representative team advertisements on multiple social media websites they can t at the very least make sure you get your packages or at the very least not over charged you for the books you don t want and had already sent back They did assure me that I would have a week to send back the books I received after actually recieveing my package but given that it has taken almost 2 weeks to even get my box why would I feel comfortable at all sending them back just to be charged if they don t receive the books back within a week You are doomed for failure at the start and they really set you up for it too There are plenty reviews I found of people sending back books they didn t want and were charged anyway and went to refund their purchases after the fact only to be denied the refund Very sketchy frankly I feel dumb falling for it and I will just be visiting the book store every weekend
Laura Beach
6735 reviews
N/A
1 year ago
Had membership for 2hrs decided its not
Had membership for 2hrs decided its not for us they refused to refund membership cost disappointed and robbery
Denine Taylor
6735 reviews
N/A
1 year ago
Ripoff-erati Book Club
Ripoff Just be sure you understand that it s a ONE YEAR commitment No refunds Period
Steven Andrews
6735 reviews
N/A
1 year ago
dishonest company
signed up for subscription Had 7 days to review book but got charged in 2 days They compared price to amazon but books were cheaper on amazon Plus you need to make a monthly fee 15 and they dont discount the monthly fee you pay full price for books plus a monthly fee Just stick with amazon These sites are slick and dishonest upfront
Ting
6735 reviews
N/A
1 year ago
Very unreliable service bad customer experience
We started the Literati subscription in June The box arrived within the month of June we kept 1 book out of bunch only to find out later that it s 40 more expensive than if we just bought it off Amazon That s fine Came July they took payment for July but nothing was delivered I reached out to them on 7 31 since that s literally the last day of July and I ve received nothing The customer service argued with me extensively over an email thread claiming this is normal to take payment and not deliver eventually I had to lodge a complaint with the Business Bureau before Literati came back and refunded my July payment They eventually ship me my July box in August first week Now come August today is 8 31 again no box in sight This is the 2nd consecutive month that this has happened and despite their customer service claiming that the July episode was an one off Very unreliable service bad customer service and the prices of the book isn t always cheaper So please do your homework and check up the prices before you decide to get a book from them
Taila Jenelle
6735 reviews
N/A
1 year ago
Not a fan
First of all the books are not cheaper than amazon They advertise the book club like your getting the books for 9 99 then you get your box with a separate bill for all the books and it totals to 40 or more Your paying 9 99 to rent books if you don t decide to buy every month your subscribed In my portal there was no way to skip a box so I was charged before returning my current box When I went to cancel they don t refund your for the subscription charge even if you didn t get a box for it So I paid 9 99 for nothing Do not recommend
Aaylin
6735 reviews
N/A
1 year ago
I ve called and emailed multiple times
I ve called and emailed multiple times to cancel my subscription but they keep misunderstanding what I want and only turned off the auto-renew for the subscription They are crooks
Jane
6735 reviews
N/A
1 year ago
THEY ARE THIEVES
THEY ARE THIEVES I Emailed and got a response to cancel my subscription even though I cancelled it myself online i wnted to make sure it was really cancelled The rep confirmed and I saw money taken out my account again DO NOT TRUST THIS COMPANY THEY ARE A SCAM
Lindsey Zeisler
6735 reviews
N/A
1 year ago
Terrible company
Terrible company We had a signed contract for a book fair and they decided to cancel months later because they changed how big the school should be Wish I wouldn t have trusted our kids book fair to this company
