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Overall customer experience for Littlegreene is mixed, with significant dissatisfaction regarding product quality and customer service. Many reviews complain that the paint is expensive yet performs poorly, requiring multiple coats and offering a substandard finish. The 'Intelligent' paint line is specifically criticised for being hard to apply, lacking durability, and providing a terrible finish. Customer service issues include unhelpful policies, such as refusing exchanges for unopened incorrect products, and hidden high charges for phone support. Delivery and logistics problems are frequent, with reports of missing colour cards, poorly packaged leaking samples, and incomplete orders. However, a subset of customers reports positive experiences with very good customer service that resolves issues. These customers also praise fast shipment, reliable delivery tracking, and eco-friendly packaging. The product's colour range and the use of sustainable, eco-friendly materials are highlighted as key strengths by satisfied customers. Ultimately, satisfaction appears heavily dependent on whether the customer encounters logistical or quality problems versus receiving a seamless service with the admired colour palette.
Last updated 4 months ago