Loopycases Reviews

I made an honest mistake

I made an honest mistake I ordered a loop and not a case from this company I didn t really understand from pictures that you also needed a case I had literally just ordered a brand new case from a different company This was explained to customer service Instead of just refunding me my money for the loop they said I d have to pay to ship it back which is half of what it cost for the product to be sent to me Very unprofessional I ll never order from this company again The right thing to do would realize I made an honest mistake and just refund my money instead of literally making me pay for a mistake

horrible customer service

they have horrible customer service there s no phone number and they never respond to emails Bought a pink case and it has faded in color big time

Bad customer service

Misleading stock photos Customer service is a joke Be careful about the advertised free returns They make you pay for shipping regardless of whose fault it is

Waited 2 weeks for the loopy case and

Waited 2 weeks for the loopy case and the super speedy shipping is BS Customer service is a joke takes a day or two for a general response Case arrived and guess what it doesn t accept wireless charging Take the phone out is their answer but seriously isn t that what you buy a case for Our 3 expensive autos have wireless and yep the case doesn t work Now they expect me to pay for return shipping Don t waste your time buy something else

Loopy doesn t stand with their customers

The company has a 30 day warranty and they ll replaced any damaged cases I ve had my case for a little over a month and my pink case is now gray and I contacted loopy for them to make it better because I couldn t believe my pink case was already gray and they simply want to give me a discount code seriously loopy do better Do not buy these cases the color sucks within a month your case will look like you picked up from the trash Never again

Poor quality no service

For an expensive case this has a short lifespan The loop snapped within 6 months - these have a lifetime guarantee so I thought it would be fine but they don t reply to emails so the guarantee is worthless Avoid

Non-existant customer service

Non-existant customer service No way to reach them by phone Your only option is email and you never hear back Like other review-ers have said they make you pay for return shipping regardless of whether it was your order or their mistake

Screen broke less than a week

I was so disappointed with not only the case but the support was horrible My case was dropped 12 inches from the ground and the case didn t protect it My screen broke This was within a week of buying the case It took me almost a month to get a refund and then they kept 15 00 from my refund for shipping So much for 100 satisfaction guaranteed

Went yellow in less than 6 months

Phone case was lovely white opal style within less than 6 months it s ugly yellow and exactly like others have said they don t care and offer you a discount on a new case 50 down the drain ridiculous price for something that s lasted 6 months