


Based on authentic user experiences
Emit Solaire
6731 reviews
N/A
1 year ago
SCAM SCAM SCAM BUY ONLY IF YOU WANT TO LOSE YOUR MONEY
I purchased 125 worth of items on Nov 24th for the Black Friday sale I got different 3 cases to give out as Christmas gifts It s now December 21st and I still haven t even received a shipping confirmation or even a tracking number So I m assuming because I still haven t received my items it has never been shipped I paid extra for the 4-5 business day shipping After about 1 week after I purchased I emailed after I noticed I made a mistake with my order and it hadn t been shipped still I picked a case I didn t intend to The wallet I got by mistake which was in stock when I purchased a week prior became out of stock after the fact and that was the reason my items hadn t been shipped They didn t reach out to me to tell me that s what the delay was I should have saw the red flag there When were they going to reach out and tell me something went wrong when my item was technically supposed to have been shipped already But It was fine because it was a mistake item anyway and they fixed it and sent me a new order and added a gift I also noticed a second small charge for 2 for some reason from then within the week after the purchase they told me I need to take up with my bank and not them Another week goes by still no shipping confirmation I email and ask They get back and instead of giving me a tracking number for an item they say was shipped all they did was ask me to confirm my address was correct and said they would be more than willing to contact usps on my behalf I emailed back saying I would still like to have my own tracking number that way I can see what day it s expected to come or if there is an issue I can handle it with usps on my own because I would at least have a tracking number After I said that I have still yet to receive a response 2 weeks later Still no items Still no response about where my order is or whether or not I can get a refund They just won t get in contact with me At first I was understanding it s almost Christmas Since then I ve been angry because I ve sent them countless emails everyday It s 4 days until Christmas I m out almost 130 on gifts and they could careless I wouldn t even care if my items showed up Id be happy At least I got something I just want my items or money back I will never trust a company without live agents to talk to again Don t waste your time buying from them The company is heartless and have no compassion at all what so ever to do this during the Holidays and during a time people are still being affected by covid Shame on them
Louisa Nikolajsen
6731 reviews
N/A
1 year ago
Never received my order
2 month later and i still haven t received my case Tried emailing them but no answer either And they charged the money 1 5 month ago
Ashley Ziemba
6731 reviews
N/A
1 year ago
Company is not capable of sending correct product
This company has sent the wrong product TWICE now They seem scammy It s a poorly run dropshipping company
Dakota Duff
6731 reviews
N/A
1 year ago
Absolutely the worst but at least they gave me a refund
Wow I m sorry some of these reviewers had a worse experience than I did It was the same for me too I ordered waited and waited and waited for weeks but it never came I finally recieved an email and they told me that they recieved a deceptive batch and I could wait longer and receive a free tassel for the inconvenience or I could receive a refund Well I don t mind waiting so I decides to just wait a bit longer and I was told the expected ship date Well a week past after the expected shipping date and I emailed again then I got the excuse that it was lost in the mail which was strange to me because if it was already in transit I should ve gotten a tracking number or notification that it sent out I was told that if they couldn t find the wallet they would place another order by the following Wednesday and they issued a refund for my trouble and bad ecperience Wow Guess what Still no notification of a new order being shipped by the following Wednesday or even currently Every email I send now is either being ignored or they just don t care anymore I simply just want my wallet Every review you leave online never gets posted and every time I leave a comment on their ad on Facebook it will get deleted and it s gotten to the point now they barred me from being able to post comments on their ads and fb page Shocker This company is a joke and based on the reviews I ve read it seems to be a hit or miss on those who are able to receive their product and those who don t
Kelly Cook
6731 reviews
N/A
1 year ago
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANYBrought 2 cases last year in November 2021 as its now May 2022 and have not received them even after many emails saying it will come company is rubbish
Lauren
6731 reviews
N/A
1 year ago
I ordered one of their cases and never received it
I ordered one of their cases that cost me 47 and never received it no reply from the email i sent and also no reply on their social media DO NOT ORDER FROM THEM
Kris
6731 reviews
N/A
1 year ago
Terrible Packing and Customer Service
I ordered a Crossbody Wallet Case in Pastel Pink for my daughter for Christmas They packed it in an open white sheath and mailed it to me inside a cheap bubble mailer Unfortunately the wallet s zipper pulls were sticking out of the top of the sheath I cut one of them with scissors while I was carefully cutting the top of the mailer open They should have packed it in the mailer with the zipper pull side at the bottom They would not send me a new wallet even though this was entirely their fault I gave my daughter a damaged wallet for Christmas I ll never order from them again They don t stand behind the meaning of mahalo UPDATE I also tried to post this identical review on mahalocases com They never posted it I looked over all of their products and there are no 1 star reviews They give themselves all 5 star reviews Buyer beware
PAM SARGENT
6731 reviews
N/A
1 year ago
The worst customer service
The worst customer service Do not buy from this company They charged my card but I never received the product Tried calling and emailing several times They never responded They are impossible to get a hold of
Robbie
6731 reviews
N/A
1 year ago
Just Don t Do It
I ordered a case wristlet on 8 21 22 Don t know exactly when I received it Yesterday 9 30 22 the snap broke so the outside area no longer closes I contacted the company and received a response quickly It said Thank you for your honest feedback We strive to provide our customers with good quality products and we are really sorry to hear that we did not accomplish that this time That is definitely not the experience we wanted you to have with us I want to thank you for letting us know about this We re a small but growing company and are always trying to make improvements I went ahead and escalated this to our development team so they can look into this Please note that we offer a 30-day Return Policy which means if 30 days have gone by since you received your purchase we cannot offer any refunds or exchanges So basically sucks to be me Their product lasted less than a month but they won t stand behind it and I m out 50 bucks
Kileigh Easton
6731 reviews
N/A
1 year ago
They have removed my reviews which is
They have removed my reviews which is against the law I just recently learned on their original website now 3 times in a row yet still have yet to have someone contact me about my purchases This is all falsely advertised and I pray this company gets shut down eventually