Luluwebstore Reviews

Rude staff cashier poor customer service

I m regular costumer for lulu spice 20years I bought shoes 169 dirham and returned neck to Chang it to less size they refused as policy said within 14 days What a cheap and bad Hypermarket never going to it any more

They toy with customers

Why is your cashier is very rude especially the woman at the entrance she is not professional she got mad because I asked her about an offer that is not clear I m so upset poor customer service Not recommend not willing to visit again

Smart Marketing Strategy

After one spends considerable time adding items in cart then items aren t available then one has to wait for 2 to 7 days refund and then one waits impatiently for refund only to find out that bank didn t get it Customer goes back and forth between bank and lulu customer service which is absolutely useless It didn t happen one time but multiple times No wonder they don t provide pay by card upon delivery Truly their aim is to anger and dissatisfy customers with zero consideration to our valuable time WAIST OF TIME

Absolutely horrible

Smart Marketing Strategy HAPPINESS DISCOUNT FLAT 50 I purchased 71 Items on 29th Aug and got discounts in only three items Also the cost of all items are more than other shopping malls specifically in grocery and food stuff I also noticed that the quality of the products are not even satisfactory but also expensive so much crowd no clean corridors vegetables are in pathetic condition I will never ever go to LULU again and will suggest all my group and friends it s Like a cheating someone emotionally but in legal terms so we are helpless

VERY HORRIBLE VERY VERY BAD EXPERIENCE

Absolutely horrible I ve ordered 3 packs of dumplings online they are frozen obviously and I wasn t even thinking that such a big company gonna delivered it on the passenger seat with the juice out of them half soft and sticked to each other in one large ball I can t even cook it You don t have a freezer in your delivery vehicle This is not serious people Never again

This doesnt deserve even 1 star do not

VERY HORRIBLE VERY VERY BAD EXPERIENCE I EVERY HAD IN ANOTHER MARKET Yesterday that is 29of October 2024 as I am regular customer of LuLu Hypermarket so I went lulu which is in madinat Zayed I bought the item more then 3000 aed N I also bought saree for my mom But when I went home n check properly it was damage so I again went back for exchange but they said they don t have another one only one piece but I need the same one so I insist to give me the same because lulu is not a small market they have several branches if they want they can arrange from anywhere The customer service called manger my God very very rude he didn t listen to me even didn t asked just came to me with an attitude n said will check in other branches if no will give your money back N started arguing with me n he started saying I am your making problem for me Like really they are the one giving me damage items n then they are the one fighting Being manger he behaving very unprofessional I am totally upset with this kind of behavior

Worst customer service ever

This doesnt deserve even 1 star do not order online from them from 8 orders I received 3 thats broken and customer care said it will take ONLY listen ONLY 1 day to process terrible

Fraud and terrible experience

Worst customer service ever I recently bought a stove from them AlWahda mall branch and since then which was almost a week ago I m calling them for installation and changing the nozzles Worst customer service ever no one answers I had to go there again and they promised to send someone and till now nothing When I recall they close the phone in my face or cancel it Don t recommend anyone to buy from it