


Based on authentic user experiences
Mari Maisuradze
6727 reviews
N/A
1 year ago
Liers
I ordered traditional small torso wt but I received different item compared to pictures it had only 2 steel bones in front and they are not agreeing on paying for return shipment They are scammers you might just get inferior product compared to what they advertise
Silvia
6727 reviews
N/A
1 year ago
If I could give 0 stars I would
If I could give 0 stars I would Terrible customer service I got a rash from wearing it over a shirt for 2 hours and here we are almost 2 weeks later of communicating with them THEY DO NOT CARE they already got the money So much better waist trainers with better customer service reps people who actually care about what happened when you wear their products Avoid at all costs They will try to convince you with little waist trainer videos showing you how effective and nice it is when it s just BAIT I have been going back and forth with them and it s been a circle the waist trainer I received from them is TRASHED because of whatever was on it that irritated me Will be posting this everywhere for everyone to see on social media
Barbara Baker
6727 reviews
N/A
1 year ago
I returned a small Luxx corset unworn
I returned a small Luxx corset unworn and in perfect condition with the tag attached which cost me 16 00 through the post with tracking I received a curt response that the return was rejected because it was not in original packaging No information on how or if it would be sent back was included I ve tried over a dozen times to register and then communicate my issue and each time the system rejects it I cannot find a customer service phone number I believe the business model is to make it nearly impossible to return an item even for credit and then make communication impossible Extremely frustrated and disappointed I bought a well rated one on amazon for half the price and it included an extender I guess my option now is to contact Bank of America and see if I can get some remediation Warning you to stay away from this company with such a poor business model
Gwen Hunt
6727 reviews
N/A
1 year ago
WASTE of time
This waist trainer is a WASTE of money It is difficult to get the right size by the measurements provided and an even more difficult process to return the product It takes a week or two to get an email approval code You cannot talk to anyone on the phone Additionally you have to pay the shipping cost Once the exchange product was received I was able to get it on but it is too hard to keep the hooks connected while putting it on Awful product So I have just given up it will just be sitting on the shelf Costly lesson Not recommended
STACY
6727 reviews
N/A
1 year ago
Horrible Customer Service
I bought a size 4XL short plus an extender because that s what THEIR sizing guide said I was Well I wasn t a short I obviously needed something in a medium or long as it just squished my stomach down under the trainer The return process has multiple hoops - and then they just give you a gift card They refused to do an exchange for the correct size or a refund And to top it off in the time it took me to get through their looooong return process they discontinued 4XL So they didn t even carry my size any more and continued to refuse to refund me telling me to just buy additional extenders for additional cost I also bought my first one with a coupon code - so my gift card to buy my replacement wouldn t cover even an exact replacement because I couldn t use the first time shopper coupon code again So no matter what - I was being forced to pay more than I agreed upon for a trainer not in my size - or forfeit the 70 I d already paid them
Nektaria de Bramhal
6727 reviews
N/A
1 year ago
Put my order in on Sunday 6 2020
Put my order in on Sunday 6 2020 they confirmed my order the same day I contacted them 3 days later asking for tracking and what my status is They have not contacted me at all and if I don t hear anything soon I ll be disputing
karen russell
6727 reviews
N/A
1 year ago
Return policy is a joke
Return policy is a joke You will never get a full refund even if the item is unopened and unused Instead they will give you a store credit They will keep your money regardless Read their return policy before you order anything from this company
Gary Wheatle
6727 reviews
N/A
1 year ago
Don t purchase from this company
Don t purchase from this company Their customer service is the worst Late responses to email and calls No refunds to you only store credit or exchange I will never recommend this company and I will tell all my friends the same
Susan Inskip
6727 reviews
N/A
1 year ago
Complete waste of money
Complete waste of money Far too small but I ordered according to my measurements I have now tried to return which has not been accepted There is no refund I only had the option of store credit Had I known this when I ordered I would not have ordered product Not as advertised Very disappointing Order number LUXX142423
Sara Finlayson
6727 reviews
N/A
1 year ago
Avoid at all costs
Avoid at all costs We placed our order weeks ago and still not shipped Impossible to get hold of customer service Tickets filed through their systems state they will be responded to within 72 hours but go unanswered Will be filing a dispute with our credit card