Luxxcurves Reviews

I returned a small Luxx corset unworn

I returned a small Luxx corset unworn and in perfect condition with the tag attached which cost me 16 00 through the post with tracking I received a curt response that the return was rejected because it was not in original packaging No information on how or if it would be sent back was included I ve tried over a dozen times to register and then communicate my issue and each time the system rejects it I cannot find a customer service phone number I believe the business model is to make it nearly impossible to return an item even for credit and then make communication impossible Extremely frustrated and disappointed I bought a well rated one on amazon for half the price and it included an extender I guess my option now is to contact Bank of America and see if I can get some remediation Warning you to stay away from this company with such a poor business model

WASTE of time

This waist trainer is a WASTE of money It is difficult to get the right size by the measurements provided and an even more difficult process to return the product It takes a week or two to get an email approval code You cannot talk to anyone on the phone Additionally you have to pay the shipping cost Once the exchange product was received I was able to get it on but it is too hard to keep the hooks connected while putting it on Awful product So I have just given up it will just be sitting on the shelf Costly lesson Not recommended

Horrible Customer Service

I bought a size 4XL short plus an extender because that s what THEIR sizing guide said I was Well I wasn t a short I obviously needed something in a medium or long as it just squished my stomach down under the trainer The return process has multiple hoops - and then they just give you a gift card They refused to do an exchange for the correct size or a refund And to top it off in the time it took me to get through their looooong return process they discontinued 4XL So they didn t even carry my size any more and continued to refuse to refund me telling me to just buy additional extenders for additional cost I also bought my first one with a coupon code - so my gift card to buy my replacement wouldn t cover even an exact replacement because I couldn t use the first time shopper coupon code again So no matter what - I was being forced to pay more than I agreed upon for a trainer not in my size - or forfeit the 70 I d already paid them

Put my order in on Sunday 6 2020

Put my order in on Sunday 6 2020 they confirmed my order the same day I contacted them 3 days later asking for tracking and what my status is They have not contacted me at all and if I don t hear anything soon I ll be disputing

Return policy is a joke

Return policy is a joke You will never get a full refund even if the item is unopened and unused Instead they will give you a store credit They will keep your money regardless Read their return policy before you order anything from this company

Don t purchase from this company

Don t purchase from this company Their customer service is the worst Late responses to email and calls No refunds to you only store credit or exchange I will never recommend this company and I will tell all my friends the same

Complete waste of money

Complete waste of money Far too small but I ordered according to my measurements I have now tried to return which has not been accepted There is no refund I only had the option of store credit Had I known this when I ordered I would not have ordered product Not as advertised Very disappointing Order number LUXX142423

Avoid at all costs

Avoid at all costs We placed our order weeks ago and still not shipped Impossible to get hold of customer service Tickets filed through their systems state they will be responded to within 72 hours but go unanswered Will be filing a dispute with our credit card