Mapei Reviews

This is the worst product I have ever

This is the worst product I have ever used I thought it would save me time but now have to redo the whole job again a swell as the cost for the self leveling parts and sheet rock tiled the bathroom wall area around Bath alcove new Durrock and tiles Allowed to dry for 2 days after removing leveling equipment tiles started falling off the wall no adhesion to the tiles they are as clean as new Very poor product Next time will read online reviews and not take the sales person word

Absolute load of crap

Absolute load of crap irresponsible product advisor advisers a lady and Mr Rick O Brien gave me the wrong advice to force the drying process by using a fan and space heater instead of making it clear that The Premium Mortar and the Eco Prim Grip they will not work together My last conversation with a manager Logan demonstrated unprofessional analytical skills and unwilling taking responsibility for the damaged caused by an ill advise which cost me to remove the installed tiles time to remove titles cost of used The Premium Mortar and the Eco Prim Grip new tiles and materials and do it again but with other product I asked to talk to a CEO I was denied that I offered a compromised of my lost with Logan I was denied any consideration I will leave reviews everywhere I can Mapei poor product advise knowledge and mishandling and by contacting Lowes the GA office and BBB

MAPEI UK BEWARE OF THEIR grouting PRODUCTS

MAPEI UKBEWARE OF THEIR GROUTING PRODUCTS One of their grouting product had no proper instruction on how to apply to avoid issues and clearly was not suitable for the tiles they say it is Result after 10 attempts at removing the excess from tiles our tradesman still has not got it off We did contact the company and they sent someone out to us but no help whatsoever other than to offer us a can of their Pulicol to help remove it and to deny any responsibility We did ask for an extra can of Pulicol to try to remove what remained but they outright refused saying the one they had given was a gesture of goodwill Shocking service and product clearly was not suitable for all the tiles they say it is We have spent a lot of money on the porcelain patio and 100 s of pounds more on trying to get the excess removed and they could not even do that for us No warnings regards the excess grout marking on their product and their should be

Absolute pile of poo

Absolute pile of poo been a tiler for nearly 30 years used the adhesive and ultra grout a few times after using the adhesive once would never use it again Gave the grout the benefit of my doubt but was proved right just nowhere as good as other grouts on the market Had an issue with the white ultra grout powdering in places customer services just made excuses and sent me instructions on how to mix apply and clean Explained that it was the first time this had ever happened to me in all my time as a tiler this was totally ignored In my opinion and a lot of others that Mapei should listen to the feed back of there customers and be more helpful

The Absolute Worst grout I ve ever used

M pei fast setting grout The Absolute Worst grout I ve ever used the motor set to fast the grout doesn t get hard and I ve put down a ton of tile in my 70 years of life last job at my house with my sons help we Followed Exact instructions the worst product yet

We purchased this product at Floor Decor in Wayne New Jersey

We purchased this product at the recommendation of a sales representative at Floor Decor Within a couple of months the grout in our shower began cracking - I m talking huge cracks Our contractor said it was the grout However Floor Decor told us We get these calls from customers all the time These contractors get full of themselves and rely on their experience with other grouts not bothering to read the directions This grout is like concrete They need to use precise measurements or the grout will fail In fact we keep measures in our store that we sell so that they can measure precisely What So they Floor Decor AND Mapei realize that this is a recurring problem In fact I ve read other online reviews that display 2 3 out of 5 with loads of similar complaints owing to this repeated issue After relaying to my contractor and his kneeling on the floor for 20 minutes attempting locate and read the small print on the packaging with his iPhone magnifier he finally found the section displaying the precise measurements required - in spite of his having done this for decades and never having encountered this with another grout which by the way he never selected nor previously used If any retailer is going to push this product they should add a warning NOT to rely on years of experience but to follow their PRECISE measurements Otherwise the customer will end up having to dole out MORE money for both tile AND grout than they already have Mapei should place a PROMINENT disclaimer on their packaging - in BOLD RED font - that can be easily seen However why would they be incentivized to do this I mean why bring attention to such a significant detail that might then dissuade a prospective client from buying their product Being risk averse I will NOT be rolling the dice and reapplying their product in spite of the assurances from the Floor Decor representative I m not made of money If you have time and money to potentially waste then use this product

Turned my tile grey

I applied the tile sealer as directed It turned my tile gray I have to remove the sealer and re-seal with another product Totally disgusted with their product

Very poor customer care

Very poor customer care Used Mapei Ultra Plan Renovation Screed from 2 different shops and one of the product its definitely faulty I did complaint but Mapei representative keeps telling we used to much water when other part its perfectly fine I hve been using MAPEI products a lot but this time it let me down We3 had to change underfloor heating mat as its broken during the faulty screed removal

Absolutely The Worst Customer Service

Absolutely The Worst Customer Service After getting Transferred Multiple times Finally Two Got contact Numbersafter Multiple Calls Still No Response