Marinedepot Reviews

BAD BAD BAD

As a customer overseas my recent experience with Marine Depot has been horrible Placed an order in November last year yet have yet to recieve it - they ve taken my money but no product I call and I m met with people who don t care or can t understand my situation The service level is simply shocking and unacceptable

Not able to cancel order

I placed an order on a Saturday and then tried to cancel it the same day I was told this was impossible and that after it shipped I could send back for a 25 restocking fee plus shipping Hard to see how this couldn t have been canceled in this circumstance I will now use bulk reef supply as my preferred vendor as they have exceptional customer service

Awful service

Awful service First time purchase on Monday Labor Day paid extra for 5 business days delivery No news on Tuesday or Wed or Thursday so I sent email to customer service response was they had too many orders to fill It would be first come first served Tried to cancel order on 4th business day was told it already shipped 7th business day got notice it shipped from warehouse and would be stuck in Atlanta due to hurricane This place is all about getting your business and then giving you the business don t wast your time or money with them Too many others to choose from

ENTIRE AQUARIUM FISH DEAD

ENTIRE AQUARIUM FISH DEAD They sent me fish food laden with poison and arsenic All my fish are dead THE ENTIRE ECOSYSTEM DIED Whatever you do stay away

This company is absolute trash and

This company is absolute trash and garbage They stole 140 and didn t send me my order I ordered two flood guardian monitors They throw their hands in the air and straight up take your money and f you Do not order from them ever There are many other better suppliers

This place is the bomb

This place is the bomb Never have any problem the primary reason I shop there is due to their excellent customer support They have a lot of stuff good selection and very Good prices

Great people great company

Fantastic customer service- the rep on the phone was patient helpful and sympathetic laughing with me about my recent ordeal ordering the same product from another company and having to return it Great people Made me feel at ease Great policies- they price-matched another online retailer for the canister filter I needed plus 10 of the difference Great shipping- They shipped it the same day I ordered it it arrived in 3 days packed expertly In perfect shape I will definitely be back They can be high priced but with this level of customer service and quality I will choose professional over cheap any day

One of the best places for reef aquarium supply

One of the best places to shop for my reef aquarium supply When it comes to pricing customer service they are neck to neck with BRS I used to purchase solely from BRS before but now alternate between BRS and Marinedepot There are many products that Marindepot has better pricing on or have better selection

Great Prompt Customer Service

I ordered the 15x15 cube rimless and seamless fish tank that was on sale at the time When I received my order and there was a minor chip on one of the corners at the bottom and since it was directly on a corner I was worried if it would eventually leak So I emailed MarineDepot with my concern and a few pictures for proof they promptly emailed me back telling me they are sending me out a new tank with a return label apologized for the inconvenience I had my new tank within days was it beautiful Thank you MarineDepot I am very happy with my products