


Based on authentic user experiences
Alistair Scott
6730 reviews
N/A
1 year ago
Best customer service ever from the company that makes the worlds best sunglasses
I bought my first pair of Maui Jim sunglasses in the USA about 15 years ago The best lenses I ve ever had on sunglasses Over time the coating on the arms chipped off After 15 years of wear I wasn t surprised I don t treat my sunglasses too well Somebody suggested that I contact Maui Jim to see if they could repair the coating on the arms I contacted Maui Jim who said that they d replace the arms for a handling fee of 12 so I sent them off Maui Jim informed me that the model I sent them had been discontinued and they couldn t get new arms Later Tony Barron emailed me to say that he d contacted colleagues in the USA and had found a pair of frames My sunglasses arrived a few days later as good as new Maui Jim have the best customer service I have ever encountered
Marcos
6730 reviews
N/A
1 year ago
Amazing product and fantastic
Amazing product and fantastic customisation Very intricate decision making about lenses colour materials HOWEVER the website appears to have taken a sudden downturn Please reinstate the old website Much more informative on a product by product basis
Peter
6730 reviews
N/A
1 year ago
Fantastic service
I broke the arm of my glasses totally my fault they were repaired free of charge just 12 handling fee I was told when glasses had arrived when they had been repaired and when they were dispatched back to me Excellent glasses and amazing customer service
Al Bots
6730 reviews
N/A
1 year ago
Order 4424496 Customer Service Agent
Order 4424496 Customer Service Agent Erin I was sent the wrong pair and I sent CsGroups an email to let them know and begin the return process In less than 48 hours Erin had the correct pair at my doorstep They wrong pair was beautiful The correct pair I ordered and received are PERFECT just like the CSGroups help Thank you 5 out of 5 Perico Gold Glass to Silver Lens
Doug
6730 reviews
N/A
1 year ago
Best pair of sunglasses Iv ever owned
Best pair of sunglasses Iv ever owned to top it off their customer service is exceptional Thank you for the wonderful service I will never own another pair of sunglasses
Mr Kenneth Beaton
6730 reviews
N/A
1 year ago
Brilliant customer service
I have a pair of well-loved MJ s that are probably 15 years old A nose pad was lost recently and after visiting a couple of stores who couldn t help I went on line MJ offer a repair replacement service for the missing notepad for a handling fee of 11 I was unable to tell them the model number of the sunglasses because it had rubbed off from the arm Off went my glasses and they came back swiftly with - a new pair of nosepads- a new bridge section- 2 new arms- a new caseAll for the 11 handling fee Brilliant job by Mai Jim exceeded my expectations and my treasured glasses live on
Gblaze808
6730 reviews
N/A
1 year ago
This pair of Maui Jim sunglasses is
This pair of Maui Jim sunglasses is going the distance I bought them on Maui a few years ago and they are still in excellent condition Polarized lenses make everything look so vibrant and bright I always try my best to support local companies Maui Jim holds it down for the 808
Alvar Koski
6730 reviews
N/A
1 year ago
Maui s a broken arm
We sent my wifes Maui s in for a broken arm Simple easy small charge cheap and 1 week later like new We have 4 pairs over years and love the weight lens colour and performance I gave up my Randolph pilot glass s for these no comparison I will be a Maui customer for good
Vicky Whybra
6730 reviews
N/A
1 year ago
Great sunglasses
Great sunglasses lightweight and easy to wear I have had mine for a year now and love them i play golf several times a week and dont know im wearing them they are so light and they make the colours of the greens look fantastic I have now persuaded my husband to buy a pair and he thinks there great too
Sally Bignell
6730 reviews
N/A
1 year ago
I love Maui Jim sunglasses even more now
I love Maui Jim sunglasses and don t wear any others shame you can t find them on the high street too often these days but that s by the bye On a recent holiday I was in a jeep which banked hard and I clattered into another poor soul A temple of my Banyans snapped Hubby found the MJ repairs site and hey presto my repaired glasses are on their way back to me All for just 12 A new pair would be between 160 and 200 What s not to love Thank you MJ for such swift easy service Definitely recommend