Merlynshowering Reviews

Absolutely Outstanding Customer Service

Absolutely outstanding customer service After about seven years I decided to replace the mastic in my shower and contacted Merlyn to enquire about re-sealing the door frame They were incredibly helpful and even sent out new seals free of charge Would highly recommend

Excellent customer service

I contacted Merlyn Showering with a query about purchasing a seal for an old Pivot Door system as the seal had broken down after 20 years of use The next morning Bill was back with a very kind gesture of supplying the seal for free I was bowled over with his kindness The seal arrived the next day I ve never had customer service so efficient FOC

I am delighted to say Merlyn have

I am delighted to say Merlyn have exceeded my expectations and proved they are a great company I was in need of some spare parts that were sourced and sent out promptly by Jamie C with a very polite covering email We ll done guys

We have had our beautifully designed

We have had our beautifully designed ArystoX shower for a year and it really has that WOW factor Unfortunately the bathroom fitter we used was inadequate and recently after consulting the installation manual realised he d put some seals on the wrong way and not fitted another important part Upon me contacting Merlyn to buy new seals and the part I received a phone call to say they were sending it all out to me at no cost How amazing is that and I now have everything in its rightful place - thank you Merlyn

Excellent Customer Services

I received spare parts for a shower on two occasions two years ago and now again from Merlyn The services was very good emails were responded to quickly the part numbers were correctly identified and the spare parts arrived each time shortly afterwards by courier Really good services

Screwfix sell this as the Triton brand

Screwfix sell this as the Triton brand but when you try and register on the Trition website it does not allow you to do so James at Merlyn explained why and was very helpfull and registered the shower door for me But why does Screwfix or Triton websites NOT say how to do this Just another example of big corperations not expalining properly to customers and waisting my time Just put a message on the website

Replacement shower seals

We have a Merlyn shower enclosure and a separate shower screen for the bath fitted in 2010 Periodically the seals need replacing With just an email to their support team a pack of new seals arrives FOC to make our Merlyn products look brand new again Amazing customer service every time I ve most recently been dealing with Patrick B

I have an old Merlin 5 shower which had

I have an old Merlin 5 shower which had magnetic door seal and roller issues Jamie Cashin dealt with me via email and was incredibly helpful and understanding He managed to find the necessary parts even though it was an outdated model and is a credit to Merlyn

Andrew Kehoe at Merlyn

Andrew Kehoe at Merlyn identified the parts I needed from the pictures I sent and then sent them FOC So surprisingly helpful and generous in their response to my enquiry