Aqualisa Reviews

Problem with shower

Liam answered my call and I was given helpful and professional help in solving my problem It was quickly done with politeness Rod Spring

From the very start process was easy and well explained choosing

From the very start choosing replacement shower Josh louder was polite patient and informative Later I dealt with Liam who again knowledgeable about the product both took pride in their work

Excellent service from Mason

Mason answered my call quickly and efficiently I advised that my shower wasn t working properly After checking my details I was given a comprehensive description of each of the options available along with a recommendation on the best option I had a couple of questions that were answered well and am now booked in for next week

Great Company

I ve had over 15 years of trouble free showering with my Aqualisa a testament to the quality of the product but recently it has started to drip I called customer services and after a few simple questions they had identified the problem and also the model number of my shower and gave me a couple of options as to next steps After 15 years I felt the unit deserved a bit of TLC and opted for the fixed price engineer visit which covered parts and labour and would leave me with a 2 year warranty It s not cheap but given the length of time the shower has been in service I felt it was good value for money I was able to book an engineer visit for the following week so no long waiting period The people I spoke to on my calls were polite and extremely helpful All I can say is that Aqualisa provide a great product and a superb back up service

Excellent booking process

My call was answered quickly the automated system was not onerous and Mason was very polite and proficient a stress free process for which I was very grateful

Great service

Great service quick to answer call and offer a solution Problem solved

Really helpful support staff

Really helpful support staff who checked which model of shower I had date of installation Kelsey listened to the problems I had with our existing shower - suggested 3 solutions He then called me later after I d had a chance to discuss

Customer advisor understood needs exactly

The advisor Josh Louder knew exactly what I wanted as I could not find it on the website older digital shower Excellent response Knew what he was doing Sometimes customers don t get that with other suppliers

Welcomed Don from Aqualisa

Very polite man called Don who installed our shower He respected our property and after finishing the job he cleaned up We appreciate things like this He never wasted time