Minky Reviews

Shoddy goods worthless warranty

Would give no stars if possible Bought ironing boards and covers for years without issue but my latest purchase for a 40m tower airer at 35 was complete tatt and not fit for purpose It was self assembly and came in 1000 pieces one of the pop studs for fixing the uprights together was missing another as flimsy soft plastic deformed there was also sharp metal swarf around the holes for the buttons to pop through and when I got it together the uprights which looked off true before assembly but hoped would come together when assembled resulted in a completely bandy airer that wouldn t even stand straight with nothing on it It came with a 1year manufacturers warranty but straight away minky said not their responsibility and insisted on saying it was broken rather than faulty components and rubbish design and materials after 6 or 7 e mails back and forth with me saying manufacturers warranty means you minky and them saying return it to the retailer I gave up wrote off the 35 and though I like to buy british will never buy anything from them again The products now are so shoddy they don t even stand up to assembly let alone washing on them or wheeling the unit around don t waste your money Retailers tell you to go to minky but minky won t accept returns and will fight to the death to avoid any responsibility so warranty is worthless

Customer service experience poor and

Our washing line is one week out of warranty and broken This is a common fault as we have seen from previous reviews Initially they refused to replace it but when I argued my case they agreed over the phone They asked for proof of purchase which I emailed and my postal address to send the replacement However they subsequently changed their mind and refused the honour the replacement I was very surprised at this but can see from previous reviews here and on Amazon that their products commonly have issues and customer service seem to push the blaim on the consumer

Liars

Purchase through their website never arrived after 10 days waiting so contacted customer services who offered to send a replacement I asked when the original item was dispatched and for the delivery tracking information they then confessed it had never been dispatched How can they replace something they never sent in the first place Whilst I m genuinely disappointed by the poor service I m even more furious about being lied to by them suggesting a replacement as if the item had been lost when it was never sent

Poor qulaity

Bought a Minky mop and I know it wasn t particularly expensive but what a load of rubbish the mop holder does not click in tight enough to support the mop it s not big enough so you cannot get the head in to rinse properly without using your hands Utter waste of money would have returned had I not tried it out first Certainly will not buy replacement heads it will be in the dustbin

Rubbish retractable washing line

Rubbish quality retractable washing line The tension quickly disappeared and the cleat underneath broke twice dumping my washing on the garden Easy to mount on the wall so will be easy to remove

Poor quality products

Poor quality products I bought a clothes airer for 30 which was considerably more expensive than other products thinking it would be good quality It failed after 6 months just through normal use and Minky refused the warranty I ll never buy another Minky Product again Terrible company

Rubbish retractable washing line

Bought one of their retractable washing lines Didn t get around to fitting it for a couple of months so probably binned the receipt The product is rubbish line just does not stay taut Manufacturer not interested since I don t have the receipt Lesson learned for me this is just rubbish

Fake guarantee

Purchased a minky clothes airer a year ago with a two year guarantee tge leg bent and then broke off despite being used correctly they claim accidental damage to get out of honouring the guarantee Wont waste my money on one of their products again will buy a cheaper one they all go same way only difference with minky is they charge more and hoodwink you with a fake guarantee