Misterlamp-melbourne Reviews

Avoid

Likes others wish I d read the reviews before purchasing Product comes from China the lamp I bought which I thought was glass was actually plastic and came with a European style plug adaptor for usb so won t even work out if the box It looks like pictures but feels cheap and am not sure I would trust it as an electrical product I won t bother trying to return as I don t need the headache and luckily had only bought one small lamp so am not out much

This company is a Scam

I placed my order believing this was an Australian company based in Melbourne They are not based in Melbourne I got multiple emails saying my order was on its way but it wasn t Read the reviews and then realised this company feels like a scam I requested to cancel my order as the order hasn t been shipped but they said the process is automated I don t believe I will receive my order which means 450 down the drain I m completely devastated and not great at christmas time I wish I read the reviews before I placed my order

Do NOT order from this company

This company is an absolute joke STEER CLEAR I ordered products on 1 Oct 2024 but one parcel wasn t shipped until over a month later During this time I tried repeatedly to cancel the order due to the delay but apparently that wasn t possible So the product was shipped to me from overseas meaning I now have to pay to ship it back overseas in order to get a refund It cost me over 140 for return postage Let s see if I get a refund in the end I wish I had read the reviews before ordering and saved myself the frustration

DO NOT SHOP HERE

On the 7th of November I ordered 2 Donut Table Lamps for my bedsides They look beautiful online There were multiple emails back and forth about the parcel being delayed it eventually arrived after 32 days but only 1 lamp arrived and the plug is not compatible with Australian outlets without the additional purchase of an adapter I requested a refund for the missing lamp and to return the second which would cost 73 to send to the Chinese return address provided by Misterlamp Melbourne You will regret shopping here

Absolute rubbish lights

Absolute rubbish lights they use photos from other websites claim that they ship from the UK but they re actually in China We purchased 2 x ceiling lights 490 each and unfortunately I searched for their reviews straight after my wife pressed the buy button and saw how terrible they were I tried to cancel the order but was given the run around with emails back and forth Finally I lodged a case through PayPal and I got my money back 2 months later and minus the 160 shipping fee to send the lamps back to China These were the instructions given to me by PayPal and I m not sure why they are still allowing this fraudulent company to use their platform as they are total scammers

DO NOT BUY FROM MISTERLAMP

Just like all other comments DO NOT BUY ANYTHING This company should not be allowed to sell to Australia Products are cheap knock offs and do not match pictures on website They direct ship from China even though they pretend to be located and only operating and shipping in Australia When I went to return lights I had to ship back to China at significant cost Chinese customs held package probably at their request and they won t help at all in resolving custom s clearance questions so that they don t have to give refund Such a waste of time and money Stay away

I wish I could give negative stars

I wish I could give negative stars The amount of money I paid does not reflect the quality do not be fooled by the fancy photos of the products They are cheap and low quality

Shocking service

Shocking service Received a faulty product and have gone through over 7 months of lies miscommunications lack of responsiveness with months between receiving responses asking for the same thing over and over despite sending detailed pictures and details I find it hard to believe this is an Australian company After all this time and telling me 4 months ago they were preparing to send a replacement I ve received a sorry we hold a 30 day replacement policy Absolute rubbish

Will not refund my money after returning product

Same negative experience as everyone else Do not send back products as they do not refund Purchased olive branch lights received a very cheap product that did not remotely resemble the pictureThey refused to pay for return shipping and you have to return the product to China I regretfully shipped it back - paid for shipping - and now they won t refund the money I paid for the product or the shipping Have reported to ACCC dept of fair trading and raised a dispute through credit card and have now sought legal advice to get my money back