Modaselvim Reviews

I purchased few items from this

I purchased few items from this website package arrived quickly after trying them on there were 2 dresses that needed to be returned due to bad quality So I contacted them to tell me how to return these because there was no invoice or return slip included with the package So this is how my bad experience started First they offered me a 15 voucher to be used on their website on next purchases and to keep the dresses I wanted to return but this voucher is not even a third of the price of these 2 dresses so I refused and asked them to tell me about the process of returning them which until now they refused to tell me Second there response to messages is appalling I kept sending them emails and messages through WhatsApp for a whole week which ment there would be a delay in returning the items At the end after a whole week and me threatening them with bad feedback they sent instructions on how to return the unwanted dresses They where late because on that same day I had to travel abroad and therefore unable to return them

HORRIBLE EXPERIENCE

If I could give this garbage company less than a 1 star I would Ordered a dress from here that smelled like SWEAT AMD PERFUME MIXED BUT MOSTLY STRAIGHT BIDY ODOR which clearly means this dress was returned Complained to customer service and asked for another dress and they proceeded to call me a liar and say it s impossible the dress smelled like body odor and that it is the smell of the fabric I m sorry what Your fabric smells like body odor and perfume mixed Then said no exchanged and called me a liar once again Absolutely horrible do not order from this place

Do not shop here

This is a very bad shopping place They are not responsible I ordered a dress 5 days before Eid and I needed it 10 days after the Eid so there was enough time to ship and deliver the dress since they said in their website it needs 7-10 days to deliver However they did not ship it right away and they wanted to wait till the end of three days of Eid to do shipping which makes it possible to not have the dress at the time so I cancelled the order and they did not refund me my money I contacted them several times using the app the Facebook massenger and the WhatsApp but they stopped replying to my messages In short they stole my money

Items are not as advertised

The items are not advertised and even worse when i raise a concern about the item that i received the customer support act like a boss Guess what they don t give a damn s t Definitely not recommended if you re buying from overseas Shipment delays are just normal and as matter of fact no one will get back to you

This seller is horrible

This seller is horrible refused to pay for a shipping label This is my first time buying and clothes didn t fit well I requested a refund when I went to ship back they are asking for over 300 this is crazy Clothes that were only 160 and pay 300 for returns um noooooo All companies world wide accept returns and provide shipping labels Do not do not buy anything from this company

I bought 2 dresses depending on

I bought 2 dresses depending on customer reviews on them but later when I received my items they were really bad and I tried to pu honest reviews on them they didn t accept it so they only accept good reviews and this misleading customers so be aware and avoid buying from them

Experience of the order

If there is a zero for the review I will put zero because it will bad quality when I try return my order they keep saying yes you can return it but you have to pay a lot of money more than you you purchased to put to send them back even the size is not right I picked my size It came huge And the quality it s really bad Also I tried this company almost 2 years ago I said let me try them again maybe they get better but still it down the quality of the service really Bad

Total Rip Off

MODA SELVIM is a total rip off poor quality costermer service no response to outreach to check status of my order which was paid for in full and I have yet to received I would not recommend shopping at Moda Selvim