Veiledcollection Reviews

Don t buy from them anything they don t

Don t buy from them anything they don t want return money and blame you that it has stains on in even i contacts them in 2 days that I would like to return the dress they said can t accept because of stains how it can have stains if you not wear it I just try and put back to bag worst customer service and didn t got my money beck

There are many other modest clothing

There are many other modest clothing websites that are much better

They don t care about their customers

Rubbish Emailed them 3 times and they take weeks and weeks to reply to a simple query about their product Do they not understand that if you re going to frustrate customers on average they will tell about 11 people to stay away from such an overpriced and low standard customer service Their customer service doesn t match the price they ask for their products girls take your money elsewhere as it s not worth a simple penny If you wanna buy undercaps you can literally search them on Amazon that do such a better material and at a much much better price 8 for 1 undercap so at veiled collection But Amazon you get 3 undercaps for under 6 and faster delivery which I m going to be ordering The scarfs are veiled at 15 19 For 1 And then on top of that when you go to the shopping cart they had 20 tax The delivery costs you money too never mind your shopping costing 150 They don t do free delivery If you want a refund they make you pay for the delivery and more tax No perks no nothing And the delivery is 21 days outside of USA It s just disadvantages after disadvantages I m so glad I didn t rush into buying anything from them and cancelled I ll take my money elsewhere if your basic customer service skills can t even scratch up to your overpriced undercaps never mind the scarfs then ill take my money elsewhere and I ll make sure I tell all my friends and family about it to stay away Veiled Collection

Updated DON T BUY FROM VEILED COLLECTION

Don t buy anything from these people I bought 3 outfits from them I was browsing the web and saw basically everything I purchased for 1 3 of the All their clothes are substandard cheaply made overseas They claim to have a dedicated designer and it s all the other sites selling knock-offs Please don t buy from these thieves The store responded and I just sent them a picture of their BRANDED MADE IN CHINA JUNK I hope they never off load at the Ports I would not lie about such a thing Try POPLOOK Modanisa Artizarra or Annah Hariri for Muslimah Clothing

THEY TOOK 80 ON ITEMS I DIDN T ORDER

THEY TOOK 80 ON ITEMS I DIDN T ORDER WITH NO REFUND The brand messed up my products I ordered 1 dress yet the website crashed and they sent 2 dresses with separate shipping costs So l paid 60 on shipping alone for dresses i didn t actually want The customer service was very rude and did not aid me and the refund didn t include the shipping Due to the problem being on their websites behalf I thought they would compensate me for the shipping fee but they didn t ALSO when sending the item back to veiled collection I had to pay a 20 shipping fee even though they advertised free returns So I basically paid 80 for shipping costs on items I didn t order

This is a terrible company

This is a terrible company Don t trust them I spent a lot of money on their website to prepare for my wedding but unfortunately three of packages disappeared and they told me to solve the problem myself either with the carrier or the police Don t spend your money on nothing They are terrible with customers And very rude

Very disappointing brand

Very disappointing brand after having shopped with them before they have let me down with their poor customer service They charged me twice for two orders One which they had double charged me for shipping 60 To top of this mistake made by their website they did not even offer to rectify this or to even to sort out the returns for this instead they charged me an extra 20 for the returns Really awful customer service do not recommend for UK customers Dissatisfied by their lack of empathy or help Additionally on their own website for returns it says no charge for shipping cost but then they emailed me to say I will be charged Very unhappy with this service

Deceitful and dishonest advertising

I had a friend who had an issue with them before but I was willing to give them a shot They promote Any 2 for 89 on certain items but when I came to purchase the promotion would not apply I contacted them and they did reply quickly I will give them that However they said the promotion had ended This doesn t exactly make sense because their website is advertising it without any noted end date so anyone perusing their site would assume it s still on Then when they agreed to honor it they said the two items I purchased did not qualify because the promotion stated it needs to be a top and bottom This would be fine if it was written somewhere on their site but I searched all over and there is nothing about the promotion anywhere else it just says Any 2 and last I checked that doesn t mean top and bottom They were courteous throughout the email chain but I m not really sure why they feel the need to use deceitful and dishonest advertising techniques We ll see if I get the refund after I had them cancel my order

They suck

I ordered two dresses from here in June The dresses were nice but the size charts were way off I used a measuring tape to measure the dresses I bought and they were definitely much smaller than the size chart indicated I emailed my concerns to them and got a sorry you feel that way as a response I returned my order but also left reviews for both the dresses I bought to let others know that they run very small Strangely none of my reviews were posted I find it very suspicious that only 4 and 5 stars reviews are posted on their website I followed up with them about why my review is not posted and they did not give a clear response Overall overpriced and not sized correctly The experience was not great and I will not be purchasing anything from them again