


Private care at Moorfields - Moorfields Private
Based on authentic user experiences
Bal zs J k
7520 reviews
N/A
7 months ago
Total disappointment and waste of time
Total disappointment and waste of time Very unprofessional administration team Unacceptably poor service Requested and got a refund It started with an appointment organised on a Friday at 9am which was booked more than month in advance It was for an initial consultation They called me the previous evening asking me if I can reschedule to later on the same day I did not want to because I wanted to get back to work as soon as possible I have booked the earliest hour for a reason On the day they redirected me to the children s clinic nearby and made me waiting for about three hours for the examination so I finished around 12 30 pm So much about getting back to the office in time They charged me 350 on the spot and they promised me that I will receive the cost code for my operation this is necessary to progress further About two weeks later I have received a letter addressed to my parents containing my results written in a language worded to my parents I am a grown up man not even living with my parents Also I have received an invoice with an amount of 270 which was obviously the wrong amount At that time I still did not have the cost code so I contacted them asking when will I have it Another two weeks later they still have not sent anything so I decided that I will no trust them anymore so I have filed a complaint and requested a refund They came back and apologised and promised me that they will examine my case and shortly after that they promised me a refund After that it took about a month several e-mail exchanges phone calls to actually send me the money back They actually sent me the money only when I have told them I will escalate the issue to higher levels The only positive thing I can say is that the examination itself was quick and professional But everything else was totally screwed It took about two and half months to get back where I was before So I would not recommend this service unless if you have lots of spare time to waste and can take frustrations well Considering the amount of money they charge you even for a 20 minutes examination it is totally unacceptable I would not go back again even if they were the only eye clinic available
S
7520 reviews
N/A
7 months ago
I had a laser eye surgery
I had a laser eye surgery moving from -7 50 to 20 20 vision at Moorfields Private and it has absolutely changed my life The decision making process for such a big move related to your eyes may be daunting and scary but I felt well supported by the team and the surgeon The cost for laser surgery here is slightly higher than with some other competitor providers and you have to pay for the initial appointment but the fact that they really take time to offer you the best service and advise and apply no pressure on you in making the decision really sets them apart There are no hidden fees either and it s all inclusive Highly recommended
Mar a del Carmen Est vez Rad o
7520 reviews
N/A
7 months ago
A GREAT EXPERIENCE
The hospital is scrupulously clean and every single member of the staff I encounter were very helpful friendly and professional Mr Alex Day performed cataract surgery on both my eyes Before undergoing the operations he made sure I was fully informed of what the procedure entailed and what to expect He went through every single step of the process meticulously ensuring I was fully aware of what was happening at all times during the pre-op op and post-op This allowed me to make an informed decision which was to go ahead with the operations At no time he over sold the possible results and he stressed that because I have had laser done to me eyes 25 years ago sometimes the results were unpredictable A few weeks after the procedure I can affirm that the results are remarkable and my vision from both eyes has improved so much that I do not need the help of glasses Mr Day has proven to me to be a great surgeon and his cordial and helpful personality made the whole process easy and painless I will forever be grateful to him THANK YOU Mr Day you gave me back my good vision All members of Mr Day team are friendly helpful and efficient There is one person I want to mention above all others and that is Aurelia Iarca Private Practice Manager to Mr Alex Day Aurelia was there from day one informing supporting helping and no matter how busy she was she always made time to answer a question resolve a doubt or just plainly to let me know she was there for me I could call her at any time if I needed to clarify something She is warm friendly approachable and most of all she is very efficient A great asset to Mr Day s team THANK YOU Aurelia for all you have done for me
Lisa
7520 reviews
N/A
7 months ago
I have my life back - and the surgery was almost painless staff friendly
The surgeon Daniel Gore was really friendly and professional He told me I only needed one eye operated on which halved the expected cost The nursing staff were utterly amazing and reassuring can t praise them enough and the procedure was over in seconds The worst bit was when they dropped a drop of water in my eye For some reason I found that it made me feel as if I was drowning - really odd My eyes were barely sore afterwards and my vision improved straightaway I almost can t believe that I can now read tins in the supermarket and the label on my shampoo bottle I have the eyes of a 20 year old - thanks SO much
George G
7520 reviews
N/A
7 months ago
Highly Recommended
I sought to have corrective surgery for my eyes After discussing options that the clinic provide it was determined that my eyes are not quite bad enough to require any treatment and that I should maintain wearing reading glasses for the time being Morefields are impartial and acting in the best interests of the patient and not sales
Katja Heber
7520 reviews
N/A
7 months ago
Great
Great - had refractive lens replacement surgery with Dr Watson - first the left and a week later the right It went very smoothly Staff were lovely I can see clearly now
Mr Kashdan
7520 reviews
N/A
7 months ago
I recently had eye surgery at
I recently had eye surgery at Moorfields Private Eye Surgery and I cannot express enough how exceptional my experience was Initially I was extremely nervous about the procedure but the amazing staff made all the difference From the pre-operation consultations to the post-operation care everyone was incredibly supportive and professional Special thanks to Alex Day my surgeon who performed the operation with remarkable skill and precision His calm demeanor and expertise put me at ease throughout the entire process Additionally Auriela his administration assistant was fantastic in coordinating everything and ensuring I felt comfortable and informed While there may be other places to consider for eye surgery I wholeheartedly recommend Moorfields Private Eye Surgery The level of care and attention I received here was unparalleled I had a very high Astigmatism and 6 prescription and i am now just under 20 20 vision although i looked at surgery previously i never felt comfortable until i went here My only regret out of all of this was i didn t visit them sooner