Morphyrichards Reviews

Excellent Service

Had an issue with my bread maker spoke to Jess and she provided me with some things to try that didn t work I thought I would have to buy a new one but as I was still under guarantee she advised me that I could get a replacement everything was sorted within 2 days and today my replacement was delivered and now I can get back to baking Excellent customer service Jess thank you for all you help

I recently contacted customer service

I recently contacted customer service about a problem with my steam generator iron Emma in customer service was extremely helpful and made my experience seamless Even though I couldn t get my iron fixed Morphy Richards offered me a discount if I ordered a new iron- so I did

Extended warranty honoured

On this occasion a fatal fault developed on the Morphy Richards saut soup maker I bought less than two years ago which was still under their extended warranty I received excellent service and arrangements have now been made for me to receive a replacement

I contacted Morphy Richards about my

I contacted Morphy Richards about my iron which had worked very well up to now My issue was dealt with very swiftly and efficiently by a fantastic customer services advisor called Emma Emma has fully resolved the issue and was a pleasure to deal with If only all customer service experiences could be as straightforward as this Thank you Morphy Richards and huge thank you to Emma

Excellent Serice

I contacted Morphy Richards with a query about some credit that I received in 2022 This credit was given to me because our microwave stopped working and as Morphy Richards no longer sold microwaves they gave me credit There was still a small amount of credit left outstanding and this was honoured without fuss and dealt with very quickly I m very impressed by the service I received particularly by Jessica and as I said this query was dealt with efficiently and quickly

Excellent customer service

Had to contact Morphy Richards about a problem with a steam iron which I had previously registered for their warranty cover It wasn t clear to me whether I needed to approach Consumer Brands or Morphy Richards direcly so I plumped for Morphy Richards My e-mail was replied to promptly and I dealt with one customer service advisor - the excellent Jess - from start to finish There were quite a few hurdles to clear but I understand why there need to be such hurdles The steam iron ended up needing to be replaced under the warranty but regardless of this outcome I was very impressed with how Jess managed the process from start to finish Very many thanks Jess

I received excellent customer service

I received excellent customer service from Jess who helped me through the process of a warranty claim from Amazon Without Jess s help I certainly would have struggled making a return through Amazon thankfully it has been returned and refunded

Speedy response and excellent recommended fix thank you

My steam generator iron was losing steam and power very quickly and only allowing me to iron for ten minutes at a time I thought that there was a fault with the auto-clean function and so wrote to Customer Service I had a response very quickly The response was polite informative and tailored specifically to my problem I was quite sceptical but tried the recommended action The Advisor Emma remained in touch and was polite and patient throughout I m delighted to say the fix worked It s a fantastic iron and I was so pleased to learn something new that will help if the problem arises again and also in doing a little bit of extra regular maintenance to preserve its life