Smeguk Reviews

LOUISE WORKED A MIRACLE

I would like to thank Louise and Poppy at Smeg UK headquarters and customer services for their great help in solving a problem with a faulty coffee machine that is had last week Louise arranged for a new replacement machine to be sent to me and it arrived just four days later They worked in a very caring and patient way which i really appreciated because i am over 80 years old Thank you girls and well done You worked a miracle between you all and your manager I am now one elderly HAPPY BUNNY XXX

Scratch on Smeg Fridge Freezer

I managed to scratch the corner of our new Smeg fridge freezer so I contacted Smeg Customer Care to see if you can buy colour matched touch-up paint Within minutes I received a reply from Jo in the Customer Care team offering to send me a touch-up pen FOC which was dispatched the same afternoon What fantastic service thank you so much

What a pleasure to speak with a real

What a pleasure to speak with a real human being Louise sent a quick email response offering us a new replacement for our faulty Smeg Tall fridge Hurrah Unfortunately there are none in the country for 5 - 6 weeks not her fault and I noticed that Smeg specifically say the warranty will still run from the original purchase date 3 months ago Boo I telephoned and spoke to Jo who was friendly and understood my point that it was a little unfair that the warranty continued to run out whilst we are without a fridge at all She has made an exception and will reset the warranty start date from when the new fridge arrives Result is a happy customer who would reccommend Smeg to anyone Thank you both

Great customer service

My smeg kettle was leaking and I contacted customer service Although I was over my warranty period Smeg did offer me a new kettle at a small charge I was happy with this offer and thought Steph at customer service handled tmy issue very well

I am delighted with the service I

I am delighted with the service I received from Smeg when a cosmetic fault appeared on my kettle No problem at all A new kettle was dispatched and my old kettle was taken away by the courier on the same day Very impressive and reassuring

I was introduced to Smeg a couple of

I was introduced to Smeg a couple of years ago by a friend At the time I wondered what all the fuss was about even though their appliances looked pretty But I was sold and ended up buying a kettle and toaster All of their appliances are truly worth the extra spend as they not only look gorgeous but function perfectly I ve never had any faults with their products but I accidentally burnt the wire on my toaster and Smeg replaced it with a brand-new one To say I am thrilled is an understatement This experience is why I will always be a loyal customer because they are so loyal to their customers Thank you Jo and Dominic for your help and wonderful customer service you ve been a dream L

I had a problem with paint blistering

I had a problem with paint blistering on the doors of my Smeg range cooker Smeg replaced the doors as a goodwill gesture as they said it was not a manufacturing fault However I found their rep Steph to be very helpful and courteous dealing with the issue The only downside was I had to pay120euro to the engineer But overall I would be very happy to buy Smeg again

Excellent customer service from Olivia

I visited the flagship regent st and I was welcomed by a member of staff who I now know to be Olivia Currently I am undergoing a major renovation and an upgrade of a new kitchen which will require a new cooker After speaking to Olivia she knew exactly what I needed she informed me of the specification of the product and features I looked at the A4 model initially but decided for the A5 opel I would like to point out that the one of the reason why I decided to purchase the cooker from smeg was due Olivia excellent customer service she answered all the question i asked and was very patient with me She even made me a coffee she went the extra mile she is truly a credit to your team I will be back to purchase a coffee machine and hope to see Olivia again