Mountainwarehouse Reviews

Fabulous friendly staff

I don t often write reviews but I ve just visited Mountain warehouse in Llandudno I was served by 3 of the nicest staff I ve ever encountered Luke helped advises me with buying a new rucksack he was extremely knowledgeable Then a lovely young man named Josh advised me on footwear he too was really helpful knowledgeable And last but not least I needed a coat for my grandson was helped by a lovely friendly lady called Nik These 3 members of staff were all so friendly knowledgeable yet professional nothing was too much trouble I would definitely visit the Llandudno store again

Easy Return abd helpful staff

Used the online returns option which was quick and easy but did not receive the automatic email with the QR code for the Asda store drop off One quick call with Joe Sergent in customer support and it was sorted - free email with QR code instantly in my inbox

Visited the Canterbury store today

Visited the Canterbury store today It was a great experience All the staff were friendly and helpful especially Jack I have mobility issues and Jack voluntarily helped me while my husband was shopping Sadly this is unusual these days Well done Jack and thank you

I had a problem with my return and the

I had a problem with my return and the operator that assist me Abbie was really great and helped me out with my issue I had a really good experience with mountain warehouse and the customer service is really great

Online order delivery

I ordered an item online which I thought I had enough time to have it delivered but received a notification that the delivery date was after the date that I needed it I emailed customer service and they were prompt and professional in assisting me with my delivery Danielle S and Zeenat in Customer Service were on it immediately and the deliver of the item is now well before the date that I need it Thank you customer service team for your assistance it is much appreciated

Friendly and helpful five star customer service

Sam was brilliant in dealing with my time sensitive issue We had been sent an incorrectly sized item and needed the correct one for our trip Sam checked all our nearby stores for stock and then sent out a replacement by express delivery in the correct size He was personable friendly and helpful It was a breath of fresh air to speak to an actual person for help rather than a live chat agent or bot Will definitely keep me shopping at Mountain Warehouse

Quickly resolved faulty item and arranged for replacement

I ordered two expedition water bottles along with many other items one of the bottle was dented I reported the issue in their site and Dorota Wojcicka from customer service resolved this issue and arranged for replacement delivery

Awesome customer service

I missed some important information from my address when ordering the goods Valentina Dapoz from the support team took ownership quickly resolved the problem and came back to me to tell me all was ok Awesome customer service so often lacking in many online retailers Goods delivered quickly were exactly what I expected in terms of quality

Great customer service

Whilst a bit of a delay in replies I think due to time zone differences Joanne was super helpful and responded positively to my questions going above and beyond to get the answer I needed Great customer service