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The overwhelming majority of customer reviews for Mrsunglasses report extremely negative experiences, with many alleging fraudulent or scam-like business practices. Numerous customers report paying for orders, often for high-value items, that never arrive despite repeated contact. The company frequently cites manufacturing delays or back-order issues but fails to deliver or provide timely updates. Customer service, particularly an agent named Ramon, is described as awful, providing only automated responses or false promises without resolution. The returns and refund process is a major point of frustration, with customers reporting that even when following strict return instructions and providing tracking proof, refunds are not issued. Many customers have had to escalate disputes to their banks or credit card companies to reclaim their money. Delivery is unreliable, with items arriving late, from Spain, or not at all, and customers sometimes incur additional shipping costs. The product quality is questioned in some reviews regarding fit and authenticity, but the primary issue is non-delivery. Overall satisfaction is exceptionally low, with most reviewers strongly warning others not to purchase from this company. A small minority of positive reviews indicate successful transactions occur only when items are in stock and not on back-order.
Last updated 4 months ago