Musesacademy Reviews

I cannot say much about Muse Academy ended up not using it But it was a hassle to cancel my subscription

Waste of time app nothing valuable learnt here that wasn t common sense or get easily from much better apps or the internet I have been contacting support team to cancel and refund All gone very quiet no response and now they have just tried to take another unauthorised payment of 60 Be warned and stay away from this app save your money UPDATE I have had a response They seem forthcoming and positive I have explained my actions and the lack of responses I have received I have added another star and will update further with what steps are taken next FURTHER UPDATE oh dear I am now being told that I did not use the right miniscule button at the bottom to request a refund Even though I have used their active mailbox and app form and proved my emails The ball is in their court I will update further to their final decision

Improve on the payment let the person go through everything and give him or her time to think through about payment cause I didnt get any service and money was deducted

UPDATED The issue has been resolved I still think this could ve been handled much better without customers providing any negative feedback or comments online Please do something with your customer service process I believe people that work there are nice it s just the process that does not work No one is responding from support team I was trying to cancel my subscription during the free trial but they still charged me a HUGE amount of money Contacted them for several times and NO ONE ever replied Unless my money are returned - I will take all legal actions to report it

I haven t even done anything and it s asking for a review to continue I can t give a review without an actual product so I ll be coming back to adjust accordingly

With what I have seen so far am impressed

Can t want to give it a try to empower me to take control of my private life and reach new heights of success

EDIT--------------------------------------After sharing my review here customer service reached out to offer me a full refund I accepted this resolution I hope that the accessibility issues I encountered will be taken into consideration and that the website will become more accessible --------------------------------------Just one hour ago I signed up for this website and immediately encountered serious issues while using it During the sign-up process the test they provided indicated that the site s content would be compatible with translation leading me to believe that using the site would be easy However after signing up I realized that the majority of the content is presented as brochure-style images which caused two major problems I am unable to zoom in on the content making it impossible for me to read the extremely small text This is a significant accessibility issue preventing me from effectively using the site The automatic translation feature I used during the sign-up process does not work with the image-based content As a result users who rely on translation face great difficulty accessing the information Due to these issues I cannot benefit from the service and therefore requested the cancellation of my subscription and a refund However my refund request was denied citing the company s Refund Policy In my communication with customer support they only confirmed the cancellation of my subscription but refused my refund request despite the accessibility challenges I faced These issues not only justify my right to a refund but also raise serious concerns regarding accessibility Although they claim to prioritize customer satisfaction my concerns were not addressed For these reasons I feel it necessary to share my experience on Trustpilot highlighting both the accessibility issues and the unfair refund policy

This is an edited comment I am leaving an honest opinion At first I find it so hard to unsubscribe And I was charged like thrice the original price That s when I decided to get out of it But I appreciate the effort of its support team for helping me get a refund and have my subscription finally cancelled after they saw my review here Kudos to you These 3 stars are for you So maybe they re not really a scam as others say I think they must make it easy for users to unsubscribe so they won t get bad reviews from people who are afraid of getting scammed and seeing reviews from people who experienced or felt the same Or at least send automated notifications to keep the users engaged guided throughout the course and reminded of their subscription renewal As for the product hmmm See it for yourself it s not bad to try Maybe it s not for me but it s for you who is reading this comment

The pricing was not clear enough when I signed up so that was a little confusing when I saw my credit card statements The material and website looks great but the support service button is not so helpful I spent 2 weeks trying to get assistance until I decided to reach out through Instagram and got an answer and email to assist to which worked faster