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Customer experiences with Myfamily-matters are sharply divided, with the majority reporting highly positive outcomes while a small minority express severe distress. Most reviews praise the company for providing excellent, professional, and caring service, particularly in handling sensitive family legal and financial matters like trusts and property deeds. Key positive aspects include the knowledge, availability, and supportive guidance from specific staff members like Graeme Stewart and Colin Robson. Many customers highlight that the service was efficient, explained clearly, and went above and beyond expectations, leading to high satisfaction. The company is frequently described as honest, reliable, and trustworthy, with reasonable and transparent costs. However, two critical reviews present a stark contrast, alleging serious failures in service and communication. One customer reports having obtained a County Court Judgement against Graeme Stewart, advising others not to deal with the company to avoid financial loss. Another distressed reviewer in their 80s states they cannot contact Graeme Stewart, who holds their vital documents, leaving them uncertain and vulnerable. This indicates a potential inconsistency in service delivery or client management. Overall, while the vast majority of clients are extremely satisfied and recommend the company, there exist significant, unresolved complaints concerning accessibility and financial trust.
Last updated 4 months ago