Mynd Reviews

Mynd | The leader in tech-enabled property management and real estate investing

mynd.co
3.77
120 reviews
Great Rating
Based on 120 user experiences

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Rated 3.77 out of 5 by 120 Happy Customers

50%
15.8%
11.7%
5.8%
16.7%
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AI Review Summary Based on 120 reviews

Overwhelmingly positive renter experiences highlight helpful, patient staff and smooth processes, though some note communication delays. A small subset of negative reviews cite disputes over fees, communication breakdowns, and property issues. The service is frequently described as helpful and professional.

What customers love
  • Smooth process
Common concerns
  • Fee disputes
  • Property issues

Last updated 1 month ago

M

Would have given a -5 review id there s

Would have given a -5 review id there s one We recently have gone out of contract on our house with them after having paid excessive amounts for repairs and the excuse they have is they can do whatever they want until the bill is below 500 Once the tenants have vacated They asked us for repairs and we approved few and not all but they went ahead and did all the repairs listed and has held us charge for the repairs So many excuses for refunding the unapproved repairs even after 2 months of termination of agreement House has been a mess and they say it s wear and tear Very unprofessional in communication and unethical practices Going to small claims court Don t want to leave the leeches sucking our money
D

Turn Your Property Into a Frat House With Mynd

Mynd Property Management does not vet their renters We have some of their renters on our street who violate our HOA rules regularly Seven to ten cars for one rental house parked all over our street vehicles repairs on the driveway with cars left up on lifts for days motorcycles racing up and down our street doing wheelies and a stolen car that had to be removed by police If you want your property turned into a frat house hire Mynd
Q

I wish I could rate MYND Atlanta-a -0

I wish I could rate MYND Atlanta-a -0 move in this property on November 13 house was not painted inside The floor is a hazard like the floor is uneven like you feel like you re walking and going to fall in the moment the floor is not level off at all bathroom doors do not lock bathtub in the bathroom need to be resurfaced you cannot even take a bath in there It is so nasty It is so many issues with this property If this was a section 8 unit it would not have passed inspection discoloration of the doors they sent a vendor out to paint the wall Now I have to look at two different color paints on the wall the vendor came out he told my leasing company that the paint did not match they told him it was close enough touch paint so it s just like awful when you walk in here I pay 1920 a month they told me first month rent will be second month Rent will be free However they charge me second month rent and then they tell me I have to wait eight days before they able to even process a refund a vendor came out to replace the door that was hanging the door they put up was a beige door They do not even go with nothing They didn t even have the courtesy to paint the door white their effortless They are greedy and I don t I can t say is the employees cause they have to work for somebody but whoever they re working for is just taking people money they re managing bad properties everything that has to be done has to be approved is a nightmare This has stressed me out My blood pressure went up high anxiety kick it to the fullest If you read this please take my advice Ron run run this company Do not care at all from the workers to the owners no matter who and it s hard to get in contact with somebody they move slow on fixing anything they re awful
L

I have not even moved into my townhome

I have not even moved into my townhome yet and wish I could get out of my lease I should ve known there were going to be issues when I tried to tour the place and the code on the lock didn t work THREE different times I drove across town and my sister did as well and we couldn t even get in Then when we finally got to the move in date I was advised that my rent payment was processing on their end although my bank confirmed it had cleared a day prior I was then offered the option to visit a cash pay location to make the same payment AGAIN or wait until the payment cleared to move in I advised that it is Christmas time and I wasn t willing to pay twice and wait 3 weeks for a refund and asked to be refunded for the days I wouldn t be able to occupy the dwelling That request was denied but then I involved my attorney and all of a sudden I was emailed move in instructions for Friday after they were adamant that they couldn t schedule move ins on Fridays Now it is Friday morning and I m at the unit and still cannot access it The lock codes they are providing do not work and I told them weeks prior during my tour that the lock pad needed to be replaced but they insisted it was fine At this point I don t even want to live here anymore This entire experience has been a nightmare I m out of so much money from rescheduling and missing deliveries I hate Mynd Management and literally just met them
L

Company won t let me break my lease

Company won t let me break my lease even though I m living with someone that had a psychotic break and terrified me I feel unsafe in my home and stressed that it was urgent I get out of my lease I even sent the medical papers proving that my roommate was admitted to the psych ward
E

Absolutely horrendous

Absolutely horrendous Still waiting 19 days for my deposit to be returned to me Had so many issues whilst living in the property including flooding and a broken front door which they never fixed Never able to get ahold of them on the phone and now have blocked me even though the landlord has asked them to return my deposit Absolutely disgusting and will be reporting to trading standards
U

Worst property management company I ve

Worst property management company I ve worked with I was overcharged for rental readiness prep - cleaning painting and lock replacement The paint job was shoddy as was the cleaning I contacted the property to have the issues redressed and was told their supplier was unwilling to go back out After three months of not being able to rent out property I hired a new property and management company who addressed all the issues at additional costs to me and property was rented out the following month Mynd overcharges for maintenance that are poorly done does not seem to care for your property and are very slow to respond to tenants concerns On more than one occasion I had to directly hire a contractor to address tenant issues because they were unable to get any response from Mynd Not a worthwhile partner Beware
O

Avoid please

I rarely write reviews Whoever Mynd using for service request keeps canceling 3x so we re unable use our sink or dishwasher Mind you someone has to be here or we would get charge 130 dollars if they cancelled Mynd moves slow and doesn t care about their tenants but care that you can afford 3x the rent to be accept Charisse at Mynd and Jonathan Breton the resident experience agent are less than helpful but they would be livid if they were put in this position We ve had multiple maintenance issues since the moment we step in this house and only 2 of them been addressed but I m sure they expect received rent Never rent from this place again I hate that my partner and I chose this place
A

bad service

bad service I was interested in 1560 Jackson Street Oakland CA and asked some questions is there a parking spot available and how much is charged for trash and sewer and never got responses I have called their support 6 times and whenever I asked them when i could get answers to my questions the agents say someone would reach out to me within that day The support helped file a work order to get the apartment lease managers to respond to my questions but there was no progress I even made self tours but no apartment building lease managers got back to me
A

I warn any home owner to stay far away

warn any home owner to stay far away from this company On June 1 2023 I signed up to have Mynd manage my duplex in Oakland which required me submitting 500 and fulfilling 4000 of repairs to get my apartments ready to rent It was mid-summer so I felt it was a good time to rent my house I had the repairs finished by July 4th 2023 but due to issues on their end they didn t tell me that the apartment was listed for rent until the end of August This is a long time already to have a vacancy My calls were responded to very slowly over a week I never got any updates about candidates and noticed in October that there was still no movement on renting my apartment I then started to look around for my listing as Mynd promised to list it on Zillow and all the major listing platforms I couldn t find it anywhere I realized they only listed it on their personal site I tried to contact my property manager Nirali Patel but even after multiple attempts she didn t reply to me for over a week This is breach of contract I called and complained with Michelle Bonilla the rep for the west coast She promised me that I would get my 500 back but that it would take 60 days to offboard Now my property has been vacant since June and they cost me 5 months of vacancy already Come December they tell me that I actually owe them money for 400 This is completely absurd as I had discovered that they didn t do what our contract required them to do which was list my unit for rent on all the open markets and keep in good communication with me They abandoned me as a client held my 500 and tried to charge me even more

About Mynd

United States

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Frequently Asked Questions

Mynd is a technology-driven property management company specializing in the single-family rental (SFR) market across the United States. It provides a comprehensive suite of services for real estate investors, including property acquisition and onboarding, tenant placement using advanced screening, automated financial management with rent collection and disbursements, maintenance and repair coordination through a vetted contractor network, and data-driven asset management insights and reporting.

Mynd leverages a proprietary technology platform as a core differentiator. This platform provides owners with a digital dashboard for real-time access to financials, maintenance requests, and lease details. Tenants use a dedicated portal for payments and service requests. This focus on a seamless, transparent digital experience aims to increase operational efficiency, reduce friction, and provide 24/7 access to critical information for all parties involved in the rental process.

Mynd's services are tailored for single-family rental property investors in the United States. This includes individual owners of one or a few properties as well as institutional investors with large portfolios. The company addresses common investor pain points such as tenant turnover, maintenance coordination, and financial transparency, positioning itself as a partner for those seeking a modern, data-centric approach to property management.

Mynd operates across major markets and growing metropolitan regions in the United States. The company's website provides specific details on its service areas, allowing potential clients to check availability for their particular city or state. Investors are encouraged to consult the website directly for the most current and detailed information on geographic coverage.

Mynd's tenant placement service utilizes advanced marketing tools and screening processes to secure qualified tenants efficiently. The goal is to minimize vacancy periods by quickly finding reliable tenants through a systematic approach that includes marketing the property, conducting thorough applicant screenings, and managing the lease execution process.

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About Mynd

Mynd: Streamlining Single-Family Rental Property Management

Mynd.co is the digital headquarters for Mynd, a technology-driven property management company specializing in the single-family rental (SFR) market across the United States. The website serves as a comprehensive portal for real estate investors, from individuals owning a single property to institutional investors with large portfolios, seeking a modern, efficient, and data-centric approach to managing their rental assets.

Core Mission and Services

Mynd positions itself as more than just a traditional property manager. Its core mission is to leverage proprietary technology, data analytics, and operational expertise to maximize the value and simplify the ownership experience for rental property investors. The company aims to bring institutional-grade management to the fragmented SFR sector.

Its primary services, detailed on the site, encompass the full lifecycle of rental management:

  • Acquisition & Onboarding:Mynd assists in evaluating and onboarding new properties into its management system, ensuring they are market-ready.
  • Tenant Placement:Utilizing advanced screening and marketing tools to find and secure qualified tenants quickly, minimizing vacancy periods.
  • Financial Management:Providing owners with a clear financial picture through automated rent collection, detailed monthly statements, and secure disbursements.
  • Maintenance & Repairs:Operating a coordinated network of vetted contractors and using technology to streamline repair requests, provide cost estimates, and oversee work quality.
  • Asset Management & Insights:Offering data-driven reports on property performance, market comparisons, and strategic recommendations to help owners make informed decisions.

Technology as a Differentiator

A key theme throughout the Mynd website is its emphasis on technology. The company highlights its custom software platform, which provides both owners and tenants with transparent, 24/7 access to critical information. Owners can access dashboards showing real-time financials, maintenance requests, and lease details, while tenants can use portals for payments and service requests. This focus on a seamless digital experience is central to Mynd's value proposition, aiming to reduce friction and increase efficiency for all parties involved.

Target Audience and Geographic Reach

The content is tailored for a savvy investor audience. It addresses common pain points such as tenant turnover, maintenance hassles, and financial opacity. Mynd's website clearly outlines its service areas, which cover major markets and growing metropolitan regions across the country, allowing investors to check specific city or state availability. The site also provides resources like blog articles, market reports, and calculators, positioning Mynd as a knowledgeable partner in the real estate investment space.

Overall Impression

Mynd.co presents a professional, clean, and modern interface that reflects its tech-forward brand identity. The site is structured to guide potential clients from understanding the service model to requesting a specific management quote. It effectively communicates Mynd's promise: to reduce the day-to-day burdens of rental ownership through a systematic, technology-powered service model, ultimately aiming to deliver stronger returns and peace of mind for property investors. The comprehensive overview of services, coupled with clear explanations of its technological advantages, makes it a valuable resource for anyone considering professional management for their single-family rental properties.