N Reviews

Ridiculous company flagging my transaction for no absolute reason I have contacted to say to cancel the transaction as I wish to not go ahead with it at this time and now they are bullying me into doing things I do not want to do I urge everyone to stay away from them I will be seeking legal help and taking matters to the next level as this is unacceptable I have also suggested that they release my money and they can take their 5 charge again they are just bullying into other things and violating human rights

Caught the freezing of funds during swap in Exodus wallet passed verification and provided all documents and explanations that the site required from me Consideration was delayed for a fortnight I was fed with promises of the earliest possible consideration of my case

It s been 4 month now since I made the swap I completed the KYC verification and I also provided additional documents that they required But my swap is still in pending One week ago they claimed that my order is currently in the final stages of review and asked me to give them a little more time But after that they are ignoring my messages Give me my money back

October the 16th was the initial day I completed the kyc process Since then every document has been provided in full Fast forward 3 and a half months I still haven t recieved a refund I ve been told for 3 weeks now the review is at the final stages This has caused me utter depression overwhelming stress All I am told is that this is at final stages I m tired of hearing the same thing Do not ever use exodus and perform a swap because it will be frozen and they will take months to give money back They have even admitted the process has taken much longer than it usually does The compliance team must work for 30 minutes a day because they take a month to check 1 document and never give any estimated time or date for anything When will my funds be released as we ve headed into a new year and this still hasn t been sorted Fast forward to today 3 02 25 Hey guys for those looking to use exodus This is a friendly reminder not to ever make a swap on there as this situation is still not sorted N exchange and myself have established all the facts that support these funds are mine and is for my business I ve identified and sent over documents they have asked for bar 1 which is out of my control and they know this For the last 3 weeks they ve been telling me that they are diligently looking to resolve the matter but it has not been over 3 months So from the 16th of October until now They have not sorted this process although myself I have acted promptly with information they have asked for which is within my control They continually delay delay delay Im starting to believe they may not have the funds to cover my refund I have asked them to confirm the address of their base in London and they have ignored that 3 times now N exchange is you say your following diligently but what are you actually spending time doing 7 days a week for 3 months for this situation not to be resolved Many of us have families wifesc children and business that depend on these funds you are holding from us Why hasn t this been resolved and why every time I ask you to confirm your address you ignore I don t understand why you have done this to me and I will never ever have anything good to say about this very poorly run exchange

For 11 months I have been communicating with N exchange support and still can t get my money backAt first the staff responded almost instantly I first went through identity verification lots of selfies and stuff After a while from selfies we moved on to explaining the origin of my funds They asked me to explain the essence of this or that transaction For each of their requests I provided absolutely all documents even if the transaction had absolutely nothing to do with the funds that remained blocked I provided absolutely everything that was required of me Over time the answers came less and less often once every 2 weeks once a month They also kept asking for the same documents that I had already sent Repeatedly I was told that they were reviewing my case my case is in the process of being reviewed my case is in the process of being analyzed my case is a top priority they ll give me an answer soon they will give me an answer soon However there is still no result For the last 1 5 months 45 days they have stopped responding altogether I write almost every day but my appeals are simply ignored Instead of help I am faced with silence and when I get a response it is either a request for another unnecessary data or an empty we are checking your case This behavior is unacceptable for a company that deals with financial transactions It is outright fraud If anyone in N exchange management is reading this I ask you to finally address my problem You are not just losing a customer but your reputation as well It s a shame you don t care about her I categorically do not recommend using this exchanger

I swapped my BTC in November in Exodus wallet Received a KYC requirement provided everything Now I m being chased around in circles asking for more and more information not related to the swap of my funds which were on hold and gradually purchased since 2021 All documents from the form and various documents were provided as per their requests After a month of me providing clarifications support requested a video conference it was passed today Impressions are mixed The impression is that you seek to misappropriate my coins by all means Make me a refund and I will forget it like a bad dream UPD 27 01 2025I passed the KYC form a month and a half ago I provided additional information and documents a month ago I had a live video interview with their employee a week and a half ago The exchanger is dickishly withholding my coins that I ve been buying for years for my Exodus account Constantly apologising I don t need an apology I want my coins back UPD 31 01 25 Good day We sincerely apologise for the delay in the verification process The documents you provided did not demonstrate a clear path of origin of your funds which is one of the reasons for the longer review Please rest assured that we are actively working to complete the verification as soon as possible Thank you for your patience and understanding I am sure this exchanger is scamming and stealing my money 2 MONTHS

I made an exchange 4 months ago in my Exodus wallet which was mediated by N exchange and since then it s in pending mode These guys asked me for lots of documents and I provided all they asked and yet they avoid returning my money back to me

The profile picture helped me and I got my money back

The profile picture helped me and I got my money back