Nectarsleep Reviews

Won t deliver above second floor Made them bring it to second floor and then refused the delivery Ended up making them carry it even further than if they just delivered it to my door Don t bother

Absolutely awful customer service I ordered and booked a delivery date Then to be told that the bed base will arrive at some point after the mattress I chased this and the vague updates three times Got my delivery date confirmed and booked time off work Yep days before they emailed me a different date They never call back when they say they will I ve requested a refund as I have I confidence in them whatsoever It s outrageous to expect customers to work to such vague delivery schedules when I need to arrange the removal of the old beds On receiving the wrong delivery confirmation that is when they tell you they dump and run No unpacking and it s left downstairs Well done nectar for op of poor service

I ve left another review in September Well Nectar Sleep took the mattress back after lots of back and forth emails Now I m waiting for my refund for over a month This is discusting how you make your customers wait for a refund I paid the money and now I m waiting for you to return my money This company has now been reported to Trading Standards for breach of the contract and the way they treat their customers it s not acceptable As I customer I shouldn t have to chase where my refund is only to be told it will be with you shortly when is shortly I have also raised a complaint If you are not happy with this company then please report them then they can be looked into because something needs to be done Nectar sleep - no need to respond to this review as I m already in contact with the supervisor Gareth and all the other advisors who tell me the same stuff

Absolutely shocking experience Ordered the mattress and input all my info into the website including billing address AND shipping address Both different addresses as I m in the process of moving home Nectar confirmed my order all details correct Nectar then delivered my mattress to Billing Address and now I cannot get the mattress back and nor can Nectar But they are 100 not interested in accepting any responsibility I ve got email chains conversations recorded it is madness that I am now stung with an 800 bill for something I can never get hold of Absolutely ridiculous

Trusting the Nectar company s advertising and all the great reviews I bought their mattress we didn t sleep for weeks we returned it because it was very uncomfortable my 100kg husband slept in a hole so the mattress would dig in I can only say that Nectar Ema and Simba companies have done good marketing and for such prices it is not worth buying especially online It is better to go to the store and choose it there because none of the stores have this firm s mattress but there are others that are much better and cheaper That s my opinion

Missing pieces everything wasn t packed properly Looked like it had been opened already and several pieces had not been finished and assembled correctly For example the headboard was had a few holes missing the nuts for the headbolts I won t buy again They changed the delivery dates Everything came separately Without notifying me until d2 days before

We bought a mattress they say it has forever warranty does anyone know what that covers To claim it has to be within there parameters in other words it means nothing so be careful if you buy one we got stung with this it lasted just over 18 months and I couldn t sleep on it as I was rolling to the edge the compression in the mattress gives way after a while this is not covered under lifetime warranty Disgusting Most mattress s last around 8 years and still in better condition than a nectar mattress

I was expecting a comfy pillow as I had previously bought from the same company and the pillow was and still is great This pillow however was hugely disappointing Not worth the money and now in the bottom of a cupboard where they will stay Edit - thanks for the suggestion but it changes nothing They are poor quality and now in the loft

If I could give 0 stars I definitely would terrible customer service promising things that they already know it won t happen I have received damaged pillows that memory foam bits from inside got over the place inside pillow cover report it same day and been told that will get replacement after waiting 2 weeks with no communication decided to ask for a refund and again the same story customer service promise you that refound will be proceed but they don t say when or anything else and obviously another 2 weeks passed and nothing happend Thus company needs to be reported

The overall performance of the mattress is not as described After one year of use i find myself with more back pain then ever The foam is not performing well losing it s shape specially towards the edge of the mattress