Overall customer experience for Nestinessex is polarised, with a majority of extremely positive reviews and a small number of extremely negative ones. The service quality is highly praised by many customers, who describe specific agents like Nick, Rachel, and Dan as professional, friendly, supportive, and going above and beyond. Positive reviews frequently highlight excellent communication, efficient problem-solving, and a smooth, hassle-free process from start to finish. However, a significant recurring complaint from negative reviews concerns poor communication, including unreturned calls, ignored requests, and a lack of follow-through on arranged viewings. Delivery of core estate agent services, such as arranging and honouring property viewings, is a major point of failure in the negative feedback, with reports of cancellations and centralised call handling causing frustration. The returns or policy aspect is not directly addressed, but negative reviews cite issues with unfulfilled repair requests and a failure to adhere to stated timelines. Product quality, relating to the properties themselves, is not a focus, though one negative review mentions a sudden and substantial price increase on a listed property. Positive customers report high satisfaction, often citing the ability to sell quickly or for over the asking price and recommending the agency highly. The negative experiences describe severe dissatisfaction, labelling the service as the worst ever and citing a feeling of being ignored or misled. The stark contrast suggests service consistency may be dependent on the specific agent or office handling the transaction.
What customers love
- Agents go above and beyond, showing
- Smooth, hassle-free, and quick sales process
Common concerns
- Poor reliability in arranging and honouring
- Failure to address repair requests or
- Unprofessional practices such as sudden property
Last updated 4 months ago
