Newstatesman Reviews

Cancelled my subscription in despair

Just cancelled my print subscription after twenty years even though I still enjoy the magazine Since they changed the payment system they have repeately failed to send the magazine to me and endless calls to their new contracted-out customer service desk have failed to sort the problem So I ve given up

Appalling customer service

I like the magazine but when I asked that my annual subscription not be renewed they cancelled it immediately despite me having a few months left Customer Service have to pass onto more senior people to resolve They have done this several times apparently following emails and phone calls These more senior people completely ignore it Absolutely appalling customer service bordering on fraud NEARLY TWO WEEKS ON AND STILL NO RESPONSE THIS SORT OF ROBBERY SHOULD NOT BE ALLOWED

Three months of failure to deliver the New Statesman

In November I added a subscription for my son to my existing New Statesman subscription Since then almost no copies of the magazine have been delivered to either him or me Repeated attempts since late November to deal with this through their customer services have failed At the end of February I spoke to a member of the team and was assured that it had now been escalated Nothing happened Today I spoke to them again and was told that I should get in touch with William Hoste the senior person in charge I was given his phone number Repeated attempts to contact him by phone have failed - the number simply rings out and there is no means of leaving a voicemail I am about to give up the New Statesman very reluctantly in view of the abysmal service

Where is William Host

Although I enjoy the editorial Subscriptions is a mess I bought a friend a subscription in March 2023 and paid 99 When I asked if she would like it again she told me she had never received it so I emailed NS subscription and received an auto response that someone would get back to me in 3 days After a week I sent another email still nothing and then another email yet still no reply A month later I called NS sub and spoke to Anna Scott who said she couldn t do anything and I needed to call William Host at NS on 0207 406 6718 I asked her to get him to call me he didn t 10 days later I called multiple times and no one answer I called the general subscriptions number again and this time discovered that the people who answer are telemarketers working for BCC Telemarketing ie not customer services they sell they don t help customers I was directed back to the NS subs email and yes you guessed it William Host the man who doesn t answer his phone or emails In fact no one in his team replies to emails NS has effectively stolen 99 from me and will not explain why It s a sham and if NS wants to survive they need to clean up the mess

Very bad subscriber service

I have subscribed to NS for years with no problems until this year when deliveries suddenly stopped On ringing their helpline and explaining the problem each week they posted out the issue just a week late After 4 weeks I was told they would escalate the issue but the problems carried on After 7 weeks I was given William Hoste s number but it is never answered nor does it go to voicemail

Great magazine shame about the terrible service from the digital subscriptions team

Great magazine but shame about the terrible service from the digital subscriptions team They cancelled my direct debit without letting me know so my access just stopped and when I contacted them I got unhelpful emails I signed up again and it said I got a month free but they charged me immediately and when I emailed about this there was no response Message to New Statement management if you read this pay for subscription team more pay hire more people

Enduring problems with subscription

I too have had appalling issues with non delivery of print issues and lack of access to digital content despite a subscription Emails outlining the problem go unanswered the helpline is not helpful The elusive William Host never answers his phone and i am doubting his existence I spend more time chasing my copies than reading content Am considering cancelling after being a loyal reader for some years

Poor digital offering

If you sign up for the google digital edition of the magazine you will regularly lose pages For quite some time it regularly lost the last couple of pagesSo I found another company offering legitimately the digital editionRegardless of whom you choose your subscription will not be linked to the NS database meaning every year when your subscription ends you will have to chase up the subscriptions department to be added to their database to add to the websiteBut I gave up with the website fed up with having to keep logging in because the website forgets my idNow the NS is just something I don t bother with and won t renew next time the subscription comes along