Newton-hall Reviews

Disgustingly filthy hottub

We arrived a little early and were told we could sit in the lounges in the hall itself manager greeted us and was less than helpfull didn t even tell us there was a bar we could get a drink at On arrival to our garden room the floors inside the garden rooms are broke and uneven to walk on in the bathroom the floor was so broke it grabbed the back of my shoe and I fell The hottub was filthy and the manager said it gad bern cleaned that day He said it was sediment in the pipes thst had got back into the tub after it was refilled he said he would have the water drained and refilled which would take an hour This was at 5 30 pm The hottub should have been cleaned before we arrived he tried telling me it had but I wish i coukd attavh the vids pics i have of the disgusting dirty hottub The electric then went out so we demanded our money back and left

On 29th of May we should have stayed at

On 29th of May we should have stayed at Newton Hall hotel for 1 Night in The Ocean Road Room at a cost of 284 75 As we were attending a wedding We didn t get in our room till 7pm due to the time of the wedding which wasn t a problem as we had planned to get changed then rejoin the nighttime reception We were horrified by what we found when we went up to the room there was toilet paper left in the toilet pan The bedding had black marks on it the seats were both stained the table was all scratched and marked there was an awful smell in one side of the room and the bath had not been cleaned properly as there was what looked like a Tic and dead flys in the bath Also there was grime in the shower area which was disgusting and they definitely did not put Lux in Luxurious I went to reception and asked the young lady to get the manager to come to our room My wife explained to the duty manager that there was an awful smell either like a dog or drains We told him that the reason we had booked Ocean Road room was because it is not one of your dog friendly rooms He assured us that there had been no dogs allowed in that room The duty manager asked us to look at another room but this was one of the Dog friendly rooms in the main hall and not to our taste We asked for a full refund and he said he wasn t authorised to do that and by this time it was nearly 8pm our day had been totally ruined and we had no option but to leave The Duty manager emailed me at 11pm to ask me if I would send him the photos I had taken so he could add them to his report to the Estate manager who could give a refund and the estate manager would contact me in the next 24hours I was not contacted I sent an email I phoned don t phone the hall no one ever answers it after phoning the wedding phone number and saying if I didn t get a call back I would be driving up to the hall I finally got to speak to the estate manager Andrew Jeffery who said he had been too busy with weddings to call me back He said he would look into my complaint and he phoned me on the Monday to say they would offer me a complimentary stay in any of their hotels I told him I wanted a full refund as they had totally ruined the day for us I eventually got my money back on the 5th June but no offer of any good will I didn t even get an email of apology from the Estate manager and he told me he couldn t authorise a refund absolutely disgusting service from this company please look at the photos and zoom in I have stayed in hotels all over the world and I have never had such a shoddy room or service

No refund

I booked 2 rooms as I was due to attend a wedding in July 2026 Unfortunately the wedding has been cancelled the couple have split I telephoned to cancel expecting a full refund of the 50 deposit but was told it is non-refundable Seriously this is 2 years in advance I stay in hotels a lot I have NEVER before encountered such a policy Also I was not informed at the time of booking that this was the policy the booking was made over the phone I did not receive any documentation to say that this was the policy I do not think that this bodes well for service at this hotel if this is the way they treat prospective customers If you are considering staying here or getting married here then I would give serious consideration to this Any business that treats people this way is to be avoided

Dirty

We stayed for 1 night room was 150 on arrival were told breakfast was not included as our room was not in the main hall it was 35 to add breakfast on The carpet was dirty and the room had a dog smell the occasional chair in room was very grubby there was a contact lens on the side of the sink that only showed when sink area was wet Radiators did not work kettle did not fit under tap so had to fill with cup The seal on complimentary water was open Overall very dirty and disappointing I did tell reception when handing key back but she did not say anything

As a wedding photographer

As a wedding photographer we have had the pleasure of capturing the magic of many special days but Newton Hall stands out as one of the most unique and unforgettable venues we have had the privilege of photographing The quirky luxury hotel and wedding venue located in the stunning county of Northumberland offers exceptional one-of-a-kind wedding experiences that are simply unmatched Recently launched and ready for 2022 Newton Hall has two fabulous new settings for your big day - the option of a romantic beach wedding on the Northumberland coastline or a fairy tale wedding in the Enchanted Chapel in the grounds of the Hall The team at Newton Hall pride themselves on being specialists in outdoor weddings with everything on hand to bring your vision to life From champagne barbecues and fish n chips by the sea to vintage-style beach huts and picturesque meadow views you ll find the perfect backdrop for your special day no matter the weather Alongside these spectacular offerings Newton Hall has four existing beautiful and unique wedding spaces including The Garden Suite The Terrace Wedding Hill and The Great Hall each of which offers a different ambiance and atmosphere for your big day The team at Newton Hall is devoted and dedicated to making your day the very best it can be no matter your budget and they have put a lot of thought and care into curating a fantasy destination that will fulfill your wedding dreams One of the standout features of Newton Hall is their dog-friendly policy If you want your four-legged friends to be involved in the wedding ceremony you ll be guaranteed to have the cutest ring-bearers ever This small but significant detail just goes to show how dedicated the team at Newton Hall is to making your day truly special In conclusion if you re looking for a unique and unforgettable wedding venue we highly recommend Newton Hall The combination of quirky luxury breathtaking locations and a dedicated team of professionals makes it the perfect place to say your I do s Kindest regards The Kensington Photographers

Above and beyond

We were fortunate enough to be invited to wedding at Newton Hall recently The wedding itself was a fantastic occasion the staff looked after the guests very well and very professionally - I can only imagine the wedding party had even better attention I would have given the venue a 4 or 5 star review based solely on that but a hard 5 was ensured by Bekka one of the ladies they had on reception We were unfortunate to have one of our party injure themselves during a ceilidh dance not an uncommon occurrence at a good ceilidh Anyway this meant trying to secure a taxi at short notice and of course no taxi firm were willing or able to accomodate us after 2300 on a Friday night On hearing this Bekka offered us all 4 of us a lift home herself Wonderful generosity and hugely appreciated 5 stars for Bekka alone - Next day off to Alnwick minor injuries unit - who also get high marks

Hot tub

Had a great stay really enjoyed the hot tub stayed in the garden rooms Staff were friendly and the grounds were well kept the place was beautiful for this time of year and the staff were friendly

Wedding Guest

Wedding Guest I had the absolute pleasure and privilege to be Matron of Honour at my dear friend s wedding Newton Hall is a stunning venue of total elegance and class I just wanted to give a big shout out to the team at Newton Hall Northumberland for all the to guest service on the most beautiful wedding day Superb wedding planning and organisation I highly recommend Newton Hall Thanks so muchMorag Hampshire