Newvictoria Reviews

I asked New Victoria for help with my

I asked New Victoria for help with my hernia I had seen my GPI had seen a hospital doctor Had my diagnosis and basic tests I needed 1 a an ultra sound scan and 2 an operation But New Victoria refused They said i must first have a meeting with a doctor at 250 Why No reason No scan included No extra diagnosis No nothing Pointless Shows you how the private sector thinks it can milk patients for money how consultants cynically rip you off in time of need and how they see it as their entitlement to grab your cash 250 for a 20min chat--equivalent to 750 per hour A disgrace

The Importance of Patient Care and Communication

After a lengthy and extremely challenging complaints process during which my concerns were unheard in stages one and two I finally saw some acknowledgment of shortcomings during stage three s independent adjudication I now feel compelled to share my experience My complaint stemmed from a lack of perceived support compassion and empathy during a devastating situation following a life-changing lower blepharoplasty procedure by David Gateley at New Victoria Hospital Unfortunately my postoperative journey has been extremely difficult Four weeks after the surgery I began to notice the development of lumps The explanations varied including possibilities such as fat returning scar tissue formation and even suggestions regarding my mental health At 13 weeks post-op the lump on the right side erupted leading to a referral to an Oculoplastic Surgeon who promptly diagnosed it as a suture granuloma While waiting for urgent surgery through the NHS the granuloma on the left side also erupted causing significant damage to the surrounding skin The subsequent surgery involved the removal of the damaged skin resulting in functional issues and a poor aesthetic outcome I am now faced with the financial burden of funding revision surgery to address both the functional and aesthetic concerns Additionally complications such as left lateral canthal webbing and hollowness acknowledged after the original surgery have worsened the situation My intent in sharing this experience is to raise awareness about the importance of patient care and communication with the hope of improving future experiences for others

My experience today

Today I saw Dr Riad for a consultation The service I received was excellent She reassured me of my condition and gave a thorough explanation of what the procedure would involve following her examination of me I would definitely recommend Dr Riad and the hospital and staff in general

My favourite private hospital

I saw 2 Consultants at New Victoria hospital Dr Bazari -Pulmonary a year ago and Mr Unnithan recently -Orthopaedic Surgeon They were both caring and friendly and put an effort into obtaining my X-rays from the NHS Kingston hospital to look at those and avoid repeating the investigations This was followed by sending detailed reports to GP and me They gave time for questions and explained everything clearly Staff were generally quite friendly and I felt quite comfortable there as hospital had a cosy feel about it perhaps because it is not too large and impersonal

Blood Test is a worst nightmare for me

Blood Test is a worst nightmare for me Since my Heart attack in 2005 Triple By-Pass Surgery and currently with Prostate issues I am supposed to get the blood tested at-least twice a year or more In the last seventeen years there were only three phlebotomists who were able to get the blood in the first attempt without any pain and stress for the patient Two of them were Maria who no longer works for New Victoria and the other is Jessica who did that today 06 12 2022 She spent more time looking for the vein and put my mind at rest Excellent care and Professionalism

New Victoria Staff has always been nice

New Victoria Staff has always been nice and helpful I love this hospital Dr Mushriq Al-Khayatt in Neurophysiology is particulary incredible and helpful Very knowlegable kind and gentle A real asset to our failing healthcare system