Nextgentel Reviews

Tried to sign up but they had an issue with transferring the account Would have been fine except they kept saying it had been fixed and we would be given a connection date soon Eventually they had been stringing us along for 2 months costing us a ton of money in mobile data before we had to give up and go with someone else Customer services just ended up outright lying to us at the end Thanks for the waste of time and money

NEXTGEN TEL offer shocking appalling service Poor equipment bad communication no satisfactory resolutions or recourse Today I was on hold for 1Hour and 55 minutes NO EXAGGERATION I was eventually cut off when just second in the queue after starting at number 47 in the queue Basically - it s not possible to speak to anyone For the record I DO NOT WANT CHAT OR EMAIL Occasionally I would like to know there is a HUMAN BEING SOMEWHERE PRESENT The main issue however is that the service is simply NOWHERE NEAR as efficient around our house as the Telenor service despite the promises made by the door to door salesman selling their subscription Stupidly I believed their promises Now everyone in our house has regretted every month since the change DO NOT GO NEAR THIS ORGANIZATION And do not go near their accomplice RIKS TV - it s EVEN WORSE I am counting the days to go back to Telenor

terrible customer service waiting almost month to move my internet from one address to another

This was the worst experience I had with these guys Zero customer service Signed a contract September last year The actual service came two months later due to their delay with new generation equipment Before even been connected to their internet demanded to cancel my contract and then they threatened me with 5000nok penalty When asked if I could soeak to general manager the guy just replied that he is deciding everything So I had to stay with them for one year Now when notified them that I no longer want to stay with them 3 11 2023 was told that the earliest I can end my contract is 31 12 2023 The actual date should have been 30 11 2023 The quality of internet is very bad constantly losing signal my tv printer laptop losing connection with router There was no real help from their customer service On another occasion there was a problem with their service their fault for one week They did not offer compensation for that period So I had again to contact them and demand for it which eventually rhry did

most incompetent and lousy tech company ever they keep resetting my router remotely without notifying me and the config I put there over the years gets wiped out and they do not take backup or restore it so much arrogant and ignorant at the same time I think people working there are basically illiterate people who struggle with the same problems over and over no matter how many tickets you open and no matter how many complaints you make through phone or chat they still do the same exact useless thing I got my own router and better anything but this horrible company I give them zero star I give them a load of if I can

Not Even one star garbage company 0 00000000 so bad They cant Even fix basic problems Coustomer service Are the worst Never but from nextgentel never

Was mis-sold over the phone and the service has been terrible and not even provide basic video conferencing upgraded to 600M and made no difference Being charged 6months to exit Avoid

My experience with NextGentel is terrible Therefore I terminated my agreement after 1 year The termination was handled by one of their competitors However I still got a reminder to pay the invoice for the following month I also got an SMS telling me to pay a small amount of money I have tried to call the customer service but they do not operate after business hours Their bot on My pages is totally stupid and doesn t answer any questions I tried to call within business hours and after waiting for half an hour I decided to hang up Now I have received a new bill with interest on the small amount I cannot recommend this Internet provider whatsoever

A lot of hidden fees Try to get every penny extra

My experience with NextGenTel has been extremely disappointing As a result I will be terminating my contract with them before the end of the month and will pay the cancellation fee I signed up for their Tr dl st Bredb nd service but the connection quality was very poor from the start When I requested to cancel they insisted I would still have to pay a fee 4000kr even though it was within 14 days of starting the service I also sent them an email about the issue but they never responded Truly shameful